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Old 19th August 2012, 14:32  
Oscar
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Join Date: 11 Feb 2010
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4.2 Excesses

4.2.1 Excess procedures: change of route

A change of route excess is available for passengers wishing to travel on a more expensive route than the route their ticket permits. Passengers who change their plans and passengers who wish to travel one way on a more expensive route and in the other direction on a cheaper route may wish to purchase a change of route excess.

Quote:
Originally Posted by NRCoC Condition 13e
If you make your journey by a route other than those referred to in (a) and (b)
above, you will be liable to pay an excess fare. This excess fare will be the
difference between the price paid for the ticket you hold and the price of the
lowest priced ticket(s) available for immediate travel that would have entitled you
to travel by that route.
If bought from ticket office or on board with no opportunity to pay before boarding:
  • For Singles & Returns, the whole difference is charged
  • For one portion (Outward or Return) of a Return ticket, HALF the difference is charged
  • The difference is between the price paid and the APPROPRIATE ticket type of the route requested.
  • Railcard discounts ARE available
If bought on board where there was opportunity to pay before boarding:
  • As above there is no penalty on board with this type of excess.
Note: If the cost of the excess is 0.00, staff may have to complete a form, which they may be reluctant to do. It is also the policy of some Train Companies not to issue zero fare excess fares. There is an argument to say that such an excess is not neccessary, as the Routeing Guide states:
Quote:
Originally Posted by Routeing Guide
Where a journey is undertaken by an alternative route to that for which the ticket was originally purchased, and for which a higher fare applies, additional payment is required to enable the customer to make or complete their revised travel arrangements.
So if a lower fare applies, no payment is required. It is up to the rail industry to either allow travel with the existing ticket or issue a zero fare excess.

An excess fare may also not be necessary for tickets routed 'Any Permitted', as the Routeing Guide also states:
Quote:
Originally Posted by Routeing Guide
An "any permitted" ticket cannot be used for travel on a route not listed in the Routeing Guide for which a higher priced route specific fare exists.

It can be used on any route not listed in the Routeing Guide for which a lower priced route specific fare exists.
For example, Burnley to Manchester has a higher priced route via Hebden Bridge, but as this is a permitted route, an excess would not be required. This is in contrast to Blackburn to Manchester, which has a higher priced route via Preston, but as this is not a permitted route, and excess would be required.

Last edited by yorkie; 15th August 2013 at 11:55. Reason: updated
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