View Single Post
Old 19th June 2012, 22:09  
IanXC
Moderator
 
IanXC's Avatar
 
Join Date: 18 Dec 2009
Posts: 4,036
Default

9.8 Compensation: Delay Repay Schemes

9.8.1 Details

Delay Repay Schemes apply to certain TOCs, and allow passengers delayed by specific amounts of time to claim specific proportions of the ticket cost in compensation for the delay:

Delay of 30-59 minutes:
  • 50% of a single ticket price
  • 25% of a return ticket price
  • 1/10th of a weekly ticket price (or equivalent proportion of a longer season price)

Delay of 60-119 minutes:
  • 100% of a single ticket price
  • 50% of a return ticket price
  • 2/10ths of a weekly ticket price (or equivalent proportion of a longer season price)

Delay of over 120 minutes:
  • 100% of a single ticket price
  • 100% of a return ticket price
  • 2/10ths of a weekly season price (or equivalent proportion of a longer season price)

9.8.2 Process

Such compensation is normally paid in National Rail Travel Vouchers, which can be redeemed against other ticket purchases (see buying at a Ticket Office). Claims can usually be submitted via the TOC's website, including an image of the ticket, or using a paper form submitted by post.

National Rail Travel Vouchers issued by Southern may be exchanged for cash at any Southern ticket office.

9.8.3 Participants

The following franchises operate a Delay Repay Scheme:
  • Abelio Greater Anglia
  • c2c
  • Caledonian Sleeper
  • CrossCountry
  • East Midlands Trains
  • Heathrow Connect
  • Heathrow Express
  • Hull Trains*
  • London Midland
  • London Overground
  • Northern
  • ScotRail
  • Southeastern
  • Thameslink Southern Great Northern (trading as Gatwick Express, Great Northern, Southern and Thameslink)
  • Transpennine Express
  • Virgin Trains (East Coast)
  • Virgin Trains (West Coast)

London Overground's scheme is limited to delays within its control, although a full refund applies when a delay exceeds 30 minutes.

* First Hull Trains are not a franchised operator answerable to the Department for Transport, therefore, they operate the scheme at their discretion.

Last edited by IanXC; 2nd May 2016 at 14:42. Reason: updated.
IanXC is offline