Customer service assistant ATW

Jon1 · 17th August 2012, 22:47

Found this if it interests anyone, closes in a couple of days though!

Customer service assistant based in Chester, Shrewsbury and North Wales Locations. In some locations round the clock shift pattern, 35 hours a week £20,877.

https://www.comeaboard.co.uk/recruit...ch.php?&id=295

Jon1 · 25th August 2012, 21:24

Hi guys did anyone apply for this job?

Res · 28th August 2012, 18:50

Quote:

Originally Posted by Jon1

Hi guys did anyone apply for this job?

Hi,

Yes, I've been invited to the assessment day next Tues. There seems to be lots of good advice and information on this forum that I'm going to read through.

Arriva were very quick to contact only a few days after the advert closing. My previous experience is of railway HR depts to be much slower.

Good luck to anyone else who has applied too.

Res

Jon1 · 29th August 2012, 14:37

Cool I will see you there. They were very quick in replying your right.

Good luck
--- old post above --- --- new post below ---
Have you recieved the pack yet Res?

Res · 29th August 2012, 17:37

Yes, pack arrived, although not worked through it yet.

Jon1 · 29th August 2012, 17:43

Oooh hopefully mine will arrive soon. You had a Look at it? Anything in it that looks too challenging?

Res · 30th August 2012, 18:33

Not sure whether it's worth giving HR a call Jon1 - my pack was posted last Fri and I got it the following day.

It all looks ok. Although I may have a different view after I've done the assessment centre!

Jon1 · 30th August 2012, 20:58

I gave them an email today and they attached it to an email so I could download it. Looks ok but I may have the same view as you.

senhelm · 31st August 2012, 20:08

Hi to both of you, will see you on Tuesday too. I did this assessment last year and the entire group passed, so it's not too hard. But make sure you do the test papers, they really helped.

Jon1 · 1st September 2012, 07:43

Hi Senhelm, what is the whole process like what did you do last year?

senhelm · 2nd September 2012, 07:47

There was 10 of us meeting in Holyhead. We were going for either Bangor or Holyhead, or both. We had an introduction from Jonathon from recruitment and he talked a bit about the company and then he gave us the tests. They do go for about 15 minutes each, and you have to work fast. It is nealry impossibelt to complete one of them - despatch, I think - but you have to pass at a certain score. Once we had completed all the tests, Jonathon left the room for about 15 minutes to finish marking. He was going to call us all in individually, but he came and told as a group as we all passed. The interviews were held a week later in Chester and spread over 2 days.
Say hi to me on Tuesday. Woman, black dress, hair in bun. Wearing a red rose.
Joking about the rose

Jon1 · 2nd September 2012, 10:38

Do you work for them now or you applying again? And will do

Res · 2nd September 2012, 17:26

Thanks for that Senhelm.
Apparently we will also have the enjoyment of an interview with someone from HR this time.
See you both Tuesday.

senhelm · 3rd September 2012, 07:21

Quote:

Originally Posted by Jon1

Do you work for them now or you applying again? And will do

No, just applying again. I don't know if this applies to either of you, but there were 2 people on my last assessment who had already worked on the trains, for different companies. Saying that, one of those was very confident about his experience and he completed all the tests before anyone else....I know he didnt get the Bangor role, which went to a supermarket manager (who seemed very nice)

Jon1 · 6th September 2012, 17:01

How did everyone find it?

17th August 2012, 22:47	#1
Jon1 Member Join Date: 17 Jan 2012 Posts: 40	Customer service assistant ATW Found this if it interests anyone, closes in a couple of days though! Customer service assistant based in Chester, Shrewsbury and North Wales Locations. In some locations round the clock shift pattern, 35 hours a week £20,877. https://www.comeaboard.co.uk/recruit...ch.php?&id=295

29th August 2012, 14:37	#4
Jon1 Member Join Date: 17 Jan 2012 Posts: 40	Cool I will see you there. They were very quick in replying your right. Good luck --- old post above --- --- new post below --- Have you recieved the pack yet Res? Last edited by Jon1; 29th August 2012 at 14:37. Reason: Double post prevention system

25th August 2012, 21:24	#2
Jon1 Member Join Date: 17 Jan 2012 Posts: 40	Hi guys did anyone apply for this job?

29th August 2012, 17:37	#5
Res Member Join Date: 14 Jul 2012 Posts: 11	Yes, pack arrived, although not worked through it yet.

29th August 2012, 17:43	#6
Jon1 Member Join Date: 17 Jan 2012 Posts: 40	Oooh hopefully mine will arrive soon. You had a Look at it? Anything in it that looks too challenging?

30th August 2012, 18:33	#7
Res Member Join Date: 14 Jul 2012 Posts: 11	Not sure whether it's worth giving HR a call Jon1 - my pack was posted last Fri and I got it the following day. It all looks ok. Although I may have a different view after I've done the assessment centre!

30th August 2012, 20:58	#8
Jon1 Member Join Date: 17 Jan 2012 Posts: 40	I gave them an email today and they attached it to an email so I could download it. Looks ok but I may have the same view as you.

31st August 2012, 20:08	#9
senhelm Member Join Date: 22 Sep 2011 Posts: 9	Hi to both of you, will see you on Tuesday too. I did this assessment last year and the entire group passed, so it's not too hard. But make sure you do the test papers, they really helped.

1st September 2012, 07:43	#10
Jon1 Member Join Date: 17 Jan 2012 Posts: 40	Hi Senhelm, what is the whole process like what did you do last year?

2nd September 2012, 07:47	#11
senhelm Member Join Date: 22 Sep 2011 Posts: 9	There was 10 of us meeting in Holyhead. We were going for either Bangor or Holyhead, or both. We had an introduction from Jonathon from recruitment and he talked a bit about the company and then he gave us the tests. They do go for about 15 minutes each, and you have to work fast. It is nealry impossibelt to complete one of them - despatch, I think - but you have to pass at a certain score. Once we had completed all the tests, Jonathon left the room for about 15 minutes to finish marking. He was going to call us all in individually, but he came and told as a group as we all passed. The interviews were held a week later in Chester and spread over 2 days. Say hi to me on Tuesday. Woman, black dress, hair in bun. Wearing a red rose. Joking about the rose

2nd September 2012, 10:38	#12
Jon1 Member Join Date: 17 Jan 2012 Posts: 40	Do you work for them now or you applying again? And will do

2nd September 2012, 17:26	#13
Res Member Join Date: 14 Jul 2012 Posts: 11	Thanks for that Senhelm. Apparently we will also have the enjoyment of an interview with someone from HR this time. See you both Tuesday.

6th September 2012, 17:01	#15
Jon1 Member Join Date: 17 Jan 2012 Posts: 40	How did everyone find it?