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Old 25th August 2012, 21:55   #16
yorkie
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3.15 Routes permitted by booking engines

Sometimes booking engines will issue tickets via routes that are not permitted by any of the routes detailed above.

The National Rail website was recently updated to clarify the following position:-

Quote:
When you book your journey online, any ticket offered in connection with the timetable or itinerary produced by the journey planner will be accepted as a permitted route
This has also been confirmed by ATOC in correspondence as follows:-

Quote:
Originally Posted by ATOC Customer Relations
Whilst all tickets offered by booking engines for journeys should be valid for the journeys selected, there might be rare occasions when software issues lead to a ticket being offered that is not technically “valid” for the journey in question. However, in such circumstances, if a ticket purchased through an authorised site is accompanied by a valid itinerary (which shows both the journey being made and the fare quoted for that itinerary matching the ticket held) then the purchaser should be able to use the ticket for that journey.
If a customer wishes to travel via a route offered by a booking engine that may not be a permitted route, then if the ticket is bought, and the itinerary provided in the booking confirmation is carried, and presented if requested, then that should be accepted.

In some cases, where the route looks "unreasonable" , you may not get a hassle-free journey and the ticket may be withdrawn, in which case a replacement should be issued to allow the passenger to complete their journey (see Disputes).
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Old 29th December 2012, 22:44   #17
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3.16 Routes validated by National Rail journey planner

The Routeing Guide instructions were updated in October 2013 to state the following

Quote:
Originally Posted by ATOC
“Please note, however, that to be valid, any journey not undertaken on a through train or the shortest route MUST be checked using the Journey Planner at www.nationalrail.co.uk, inputting the relevant interchange and via points.”
However it is questionable whether the above statement forms a requirement, or if it is merely a recommendation as it is contradicted by the front page of the Routeing Guide which states:

Quote:
Originally Posted by ATOC
This Guide shows the full range of permitted routes available for use with tickets on the National Rail network. If you are planning a journey we would strongly advise you to make use of the Journey Planner at www.nationalrail.co.uk.
Additionally, the National Rail website states:-
Quote:
Originally Posted by National Rail Enquiries
... we would therefore encourage you to check any intended route using our Journey Planner to validate that it can be used with your ticket.
There is further evidence that there should be no such requirement from Passenger Focus, who ATOC are legally required to consult:
Quote:
Originally Posted by Passenger Focus
We were not consulted about the need for this cross reference
requirement. We now intend to challenge its introduction
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Old 29th December 2012, 22:45   #18
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Other sections:
  1. Ticket Types & Conditions
  2. Smart Cards
  3. Routeing
  4. Excesses, Upgrades & Supplements
  5. Multi-Journey Tickets
  6. Discounted Fares
  7. Integrated fares
  8. Legal
  9. Transactions & Compensation
  10. Disputes
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