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Old 12th September 2017, 13:30   #1
Karl60
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Default Adlington ( Lancs ) to Manchester Victoria

Yesterday my daughter travelled this route. She arrived at the station with a few mins to spare but the ticket office is on the other platform and you have to leave the station go along the road, re-enter, buy a ticket and then do the reverse proceedure to get your train. You have always been able to buy a ticket from the conductor on the train, and on the occasions that he does not walk through the carriage you buy one at Victoria. She decided to buy one on the train rather than risk missing it. During the journey there was an anouncement that no tickets were being sold on that train. As soon as she got to Victoria she went to the desk for Passengers travelling without tickets ( there is a special labelled desk for this purpose! ) She was questioned about why she didn't buy a ticket before she got on the train, they wouldn't let her buy a ticket but instead issued her with a Failure to Pay notice, for more than the fare she would have paid anyway.

If anyone has any ideas of how to challenge this I would greatly appreciate it.
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Old 12th September 2017, 22:44   #2
gray1404
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Your daughter committed an offence by not buying a ticket before boarding when there were facilities at her stating station. She needs to pay up on this occasion to avoid it being taken further. My understanding is that a failure to pay notice is for the Anytime Day single fare for the journey made. How old is your daughter and how much is it for?

To be honest, she was lucky to receive this.
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Old 13th September 2017, 05:29   #3
DanTrainMan185
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If the ticket office at Adlington was open then that is technically classed as the first available opportunity to purchase a ticket, despite your aforementioned rather awkward approach to it.

Having said that, it is only open Monday to Saturday from 0635-1310.

What time did your daughter travel? Presumably it must have been between the above times as you said she avoided going to the ticket office.

Northern may see this as not allowing enough time to purchase a ticket as you said she had a few minutes to spare, although if your account on exiting the station, walking along the road and entering the other side is anything to go buy you may have a case.

Falls back down to the whole how long is a reasonable amount of time to purchase a ticket although if you say it is possible to purchase on the train or on arrival at Victoria that is also another grey area.
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Old 13th September 2017, 09:13   #4
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It was around 11.30am, the ticket office was open, it is just such a faff to get to and hardly anyone buys a ticket from is when going towards Manchester. When I am travelling I always buy a ticket on the train. It is such a common thing to do there was an anouncement part way through her journey that there would be not tickets sold on the train on that particular journey!
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Old 13th September 2017, 09:16   #5
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I know these things are sometimes wrong but, according to National Rail, the ticket office is on Platform 1 which is the one that the trains to Manchester depart from.
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Old 13th September 2017, 09:44   #6
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Quote:
Originally Posted by rdwarr View Post
I know these things are sometimes wrong but, according to National Rail, the ticket office is on Platform 1 which is the one that the trains to Manchester depart from.
Unless I am mistaken that is incorrect; the booking office is on the Preston-bound platform.
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Old 13th September 2017, 10:25   #7
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If anyone has any ideas of how to challenge this I would greatly appreciate it.
Is there a disability involved which would have prevented your daughter from accessing the ticket office?
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Old 13th September 2017, 11:13   #8
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The ticket office is definitely on the Northbound platform.

No she doesn't have a disability.
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Old 13th September 2017, 13:55   #9
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No she doesn't have a disability.
Then, unfortunately, she doesn't really have an excuse. Open ticket office, you have to use it.
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Old 13th September 2017, 14:21   #10
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It’s a criminal offence to join a train without a ticket at a station with an open booking office. The office being inconveniently located, the train being soon, or the fact everyone normally does it don’t excuse this.

Your daughter should pay the notice promptly before the matter escalates further as she could end up with a criminal record.
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Old 14th September 2017, 15:47   #11
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Northern have been running a big "buy before you board" campaign for some years now.

https://www.northernrailway.co.uk/legal/fines-penalties
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Old 14th September 2017, 17:13   #12
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Quote:
Originally Posted by DanTrainMan185 View Post

Northern may see this as not allowing enough time to purchase a ticket as you said she had a few minutes to spare, although if your account on exiting the station, walking along the road and entering the other side is anything to go buy you may have a case.

Falls back down to the whole how long is a reasonable amount of time to purchase a ticket although if you say it is possible to purchase on the train or on arrival at Victoria that is also another grey area.
A quick look on Google Maps suggests that "walking along the road" is simply crossing an overbridge - pavement in place, no road to cross. No different to using a footbridge really.
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Old 14th September 2017, 18:31   #13
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Originally Posted by 6Gman View Post
A quick look on Google Maps suggests that "walking along the road" is simply crossing an overbridge - pavement in place, no road to cross. No different to using a footbridge really.
Measuring by eye, less than 200m extra for someone coming from the Up side.
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Old 15th September 2017, 00:29   #14
gray1404
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Am I right in saying that when a notice of this type is issued by Northern it is for the full Anytime Single fare, with no railcard discounts? Or is an additional amount added to them?

If so, given the circumstances and the open ticket office, this is not a bad outcome at all. Although, if they are only the cost of an Anytime Single why cannot this not be paid at the time of issue?
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Old 15th September 2017, 04:51   #15
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Quote:
Originally Posted by 6Gman View Post
A quick look on Google Maps suggests that "walking along the road" is simply crossing an overbridge - pavement in place, no road to cross. No different to using a footbridge really.
In that case then I imagine the OP's daughter hasn't got a leg to stand on then.
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