RailUK Forums
RailUK Forums > Fares, Ticketing & Routeing > Fares Advice & Policy


Reply
 
Thread Tools
Old 19th March 2017, 14:50   #1
Sheepy1209
Member
 
Join Date: 26 Oct 2011
Posts: 170
Default London Terminals - Harlow - valid on Underground?

Hi,
I recently needed to do a single journey from London Euston to Harlow Mill - National Rail advised the sensible route of Victoria Line to Tottenham Hale, and National Rail from there. I used a vending machine (London Midland) at Euston and it was pretty confusing to use but I managed to buy my ticket - Anytime Single, £13.40. This had an origin of 'London Terminals' and I didn't see any other options. I wanted a through ticket to avoid having to touch out at Tottenham Hale, not knowing at that point that the two stations are behind separate barriers anyway (I was there on business, not a regular visitor).

This ticket was rejected at the barrier to the Underground, and I was advised by the gateline assistant that I'd be best using contactless - I tried explaining but I think she thought I was trying to get to Victoria.

This means I paid £3.30 more than I was expecting, and while it's not a massive amount I'd like to understand whether my ticket was actually valid, or did I need to buy something else?

If it was valid I'll try for a refund from TfL, but I'm more interested in whether I've misunderstood something.

Ta
Sheepy1209 is offline   Reply With Quote
Registered users do not see these banners - join today!
Old 19th March 2017, 14:55   #2
duncanp
Member
 
Join Date: 16 Aug 2012
Posts: 497
Default

Just had a look on one of the train booking sites, and the £13.40 ticket is valid via the Victoria Line to Tottenham Hale.

The fact that it was rejected by the gates at Euston tube station does not alter it's validity.

I would seek a refund from Tfl if you paid extra for a single from Euston to Tottenham Hale.
duncanp is offline   Reply With Quote
Old 19th March 2017, 15:09   #3
swt_passenger
Veteran Member
 
Join Date: 7 Apr 2010
Posts: 13,821
Default

A "London Terminals" to Harlow ticket would not be valid to enter the underground at Euston.

London Terminals does not actually mean ANY London Terminal, but only those appropriate to your destination.

Now someone will no doubt add which are the appropriate origins for Harlow, but this problem has definitely come up before in the more general sense, for example people have bought tickets from "London Terminals" at Euston that were only valid from terminals in the south of London such as Waterloo or Victoria...
swt_passenger is offline   Reply With Quote
Old 19th March 2017, 15:46   #4
Brucey
Just a Passenger
Member
 
Join Date: 7 Jan 2010
Posts: 622
Default

Quote:
Originally Posted by swt_passenger View Post
A "London Terminals" to Harlow ticket would not be valid to enter the underground at Euston.

London Terminals does not actually mean ANY London Terminal, but only those appropriate to your destination.

Now someone will no doubt add which are the appropriate origins for Harlow, but this problem has definitely come up before in the more general sense, for example people have bought tickets from "London Terminals" at Euston that were only valid from terminals in the south of London such as Waterloo or Victoria...
According to National Rail Enquiries, the only valid London Terminal on this ticket would be Liverpool Street.

What the OP needed was actually a ticket from "ZONE U123* LONDN" to Harlow Mill. This would allow a single tube journey in zones 1-3 (i.e. Euston to Tottenham Hale). Note this ticket is also £13.40.

Last edited by Brucey; 19th March 2017 at 15:47.
Brucey is offline   Reply With Quote
Old 19th March 2017, 15:58   #5
Sheepy1209
Member
 
Join Date: 26 Oct 2011
Posts: 170
Default

Quote:
Originally Posted by Brucey View Post
According to National Rail Enquiries, the only valid London Terminal on this ticket would be Liverpool Street.

What the OP needed was actually a ticket from "ZONE U123* LONDN" to Harlow Mill. This would allow a single tube journey in zones 1-3 (i.e. Euston to Tottenham Hale). Note this ticket is also £13.40.
Thanks - thought it had to be something like that. Unfortunately the National Rail app doesn't mention any of that (it quotes a price for 'London Euston', not 'London Terminals'), and the ticket machine I used was one of the worst examples of usability I've come across. I didn't think I'd asked for 'London Terminals', I thought I'd asked for 'Euston' - but who knows, the screen was a confusing mess)

Interesting that the single from Tottenham Hale is £10.10, meaning that the £3.30 from Euston makes it the same price on two separate tickets as NRE quoted for a through ticket (as you point out).

I don't think I'm the first to get caught out!

Last edited by Sheepy1209; 19th March 2017 at 16:02.
Sheepy1209 is offline   Reply With Quote
Reply

Bookmarks

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump



All times are GMT. The time now is 19:44.
Powered by vBulletin® Version 3.8
© RailUK Forums 2005 - 2017