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Old 7th March 2014, 14:44   #1
Solent&Wessex
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Default New Ticket Design Launched

The much heralded new ticket design finally goes public in March.

Details below:

Introduction
Some of you may be aware that work has been taking place to update design of the ordinary rail ticket to allow information to be shown in a more customer-friendly way. The new design will be rolled out initially to TVMs during 2014, with other ticket issuing systems to follow.

What is happening from 10 March 2014?
TVMs at two locations on the Northern network will be issuing tickets in this new format as part of the test process prior to full roll-out. These machines will be selling valid tickets to customers.

What do these tickets look like?
The attached sheet illustrates examples of tickets in the new format. Unlike the current design, completely different layouts will be used for ‘walk-up’ tickets and ‘advance’ tickets. In the case of ’advance’, these will now include the reservations information on the ticket itself. Where the booked journey involves more than 2 legs, the reservations will be printed on a separate coupon (in an updated layout).
The machines on test will issue the new style designs in the case of passengers buying their ticket from these machines, and in due course will also do so where passengers are collecting tickets bought online.


There is no information as regards where these test locations are.

New confirmed ticket designs attached.
Attached Images
File Type: jpg Advance New.jpg (66.7 KB, 2093 views)
File Type: jpg Off Peak Single New.jpg (116.2 KB, 2046 views)
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Old 7th March 2014, 14:48   #2
ainsworth74
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Hmm I quite like it but I'd like to see some more examples (railcard discounts and different ticket types for example).
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Old 7th March 2014, 14:58   #3
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Quote:
Originally Posted by ainsworth74 View Post
Hmm I quite like it but I'd like to see some more examples (railcard discounts and different ticket types for example).
They have not been supplied in the ATOC brief, those were the only two examples.
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Old 7th March 2014, 14:59   #4
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Ah, so it actually 'goes public' only for some Northern passengers using two specific 'trial' TVMs, but only for walk up tickets initially.

I was thinking you meant 'launched' as in a national roll out...
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Old 7th March 2014, 15:03   #5
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Originally Posted by swt_passenger View Post
Ah, so it actually 'goes public' only for some Northern passengers using two specific 'trial' TVMs, but only for walk up tickets initially.

I was thinking you meant 'launched' as in a national roll out...
Well the rest will follow, although no doubt at ATOCs regular snail like pace.
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Old 7th March 2014, 15:04   #6
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Quote:
Originally Posted by ainsworth74 View Post
Hmm I quite like it but I'd like to see some more examples (railcard discounts and different ticket types for example).
The example shown for the 1st advance is a railcard one.
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Old 7th March 2014, 15:04   #7
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Originally Posted by kwvr45 View Post
They have not been supplied in the ATOC brief, those were the only two examples.
Although both of them show discounts.
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Old 7th March 2014, 15:07   #8
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Well the rest will follow, although no doubt at ATOCs regular snail like pace.
I won't rush out specially then.

I'm actually looking forward to the new crop of disputes. "It said on the ticket in plain English that it was only valid on a particular service on a particular date. I was so confused by this I travelled on a different day and time..."
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Old 7th March 2014, 15:07   #9
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I wonder what happens when you have walk-on fares with reservations. Will there need to be a separate coupon? So yet another design?

I am sure onboard staff will appreciate the various designs in the tickets.

What has happened to consistency?
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Old 7th March 2014, 15:12   #10
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This makes it much more difficult to use a different non-reservable connecting train on an AP
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Old 7th March 2014, 15:28   #11
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Quote:
Originally Posted by Peter Mugridge View Post
The example shown for the 1st advance is a railcard one.
But the design is radically different to the walk-up ticket it would be nice to see an example of that.
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Old 7th March 2014, 15:29   #12
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Quote:
Originally Posted by maniacmartin View Post
This makes it much more difficult to use a different non-reservable connecting train on an AP
This is something I'm intrigued by too. I wonder if times will be shown, even if the service is not reservable.
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Old 7th March 2014, 15:31   #13
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Quote:
Originally Posted by ainsworth74 View Post
But the design is radically different to the walk-up ticket it would be nice to see an example of that.
Surely the second example is of a walk up ticket? You just need to visualise it without the purple stuff explaining what the different sections mean...
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Old 7th March 2014, 15:34   #14
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Quote:
Originally Posted by maniacmartin View Post
This makes it much more difficult to use a different non-reservable connecting train on an AP
I'd be interested to see how that would be represented on the new ticket.

That and a counted places reservation.
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Old 7th March 2014, 15:34   #15
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Quote:
Originally Posted by swt_passenger View Post
Surely the second example is of a walk up ticket?
I think I've failed miserably to explain what I was after. I am curious to see a walk up ticket with a railcard discount which, as far as I can tell, has not been shown yet.
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