What happens when you miss a train with an Advance ticket (because of a prior delay)?

All Line Rover · 8th July 2011, 11:57

Tomorrow (Saturday) I will make the following journey:

Whitchurch [07:04] to Crewe [07:22] (ATW - Anytime ticket)
Crewe [07:55] to London Euston [09:46] (VT - Advance ticket)

If the [07:04] service from Whitchurch is delayed (or cancelled) so that I miss my connecting [07:55] train from Crewe which has an Advance ticket, am I still allowed to take the next available service?

John @ home · 8th July 2011, 12:24

Quote:

Originally Posted by All Line Rover

If the [07:04] service from Whitchurch is delayed (or cancelled) so that I miss my connecting [07:55] train from Crewe which has an Advance ticket, am I still allowed to take the next available service?

Yes. Condition 19 of the National Rail Conditions of Carriage gives you the right to use more than one ticket for a single journey. In this case your journey is from Whitchurch to London Euston.

The Conditions of use section of Advance ticket terms and conditions states

Quote:

If delays occur while travelling, you will be allowed to take the next available train(s) to complete your journey.

jcollins · 8th July 2011, 12:33

However, don't be surprised if the Virgin 'Train Manager' makes you buy a new ticket if you miss your connection but you can quote from NRCoC when trying to get a refund later on.

Ferret · 8th July 2011, 12:42

Quote:

Originally Posted by jcollins

However, don't be surprised if the Virgin 'Train Manager' makes you buy a new ticket if you miss your connection but you can quote from NRCoC when trying to get a refund later on.

The words that sprang instantly to my mind were 'not this again'!!!

WelshBluebird · 8th July 2011, 12:43

Quote:

Originally Posted by jcollins

However, don't be surprised if the Virgin 'Train Manager' makes you buy a new ticket if you miss your connection but you can quote from NRCoC when trying to get a refund later on.

Surely that cannot be correct?
If the NRCoC covers you, then surely you would be within your rights to refuse to buy a new ticket?
I know that is exactly what I would do.

Slightly off topic, that is one thing I don't understand about the railways. Why are people often expected to pay and then sort out a refund later on if they are entitled to one? What about people who cannot afford to stump up for a second ticket (especially on longer distance routes like Crewe to London where the cost of buying a new ticket is quite high)?

All Line Rover · 8th July 2011, 12:44

Must all trains carry a copy of the NRCoc? It that is the case, can't you just ask to see it so that you can point out to the TM the condition?

bb21 · 8th July 2011, 12:47

Quote:

Originally Posted by jcollins

However, don't be surprised if the Virgin 'Train Manager' makes you buy a new ticket if you miss your connection but you can quote from NRCoC when trying to get a refund later on.

I hope people have learned to not hand over any money under whatever circumstance. I wouldn't trust any TOC to refund overpaid fares swiftly, least of all Virgin.

John @ home · 8th July 2011, 12:48

Quote:

Originally Posted by jcollins

don't be surprised if the Virgin 'Train Manager' makes you buy a new ticket if you miss your connection but you can quote from NRCoC when trying to get a refund later on.

This is very unlikely and the issuing of Advance fares - FAQs by ATOC on 30 June 2011 makes it even less likely. Our advice when asked to pay when you are certain that your ticket is valid remains:

don't pay any money on the spot
politely accept an Unpaid Fares Notice
come back to this forum for advice on how to challenge it.

Smethwickian · 8th July 2011, 12:53

Those more au fait with staff at Crewe might know how helpful they are, but if the OP has time at Crewe, is there any advantage to going to the ticket office or customer service point to get them to endorse his onward AP ticket or issue some kind of (free) excess?

All Line Rover · 8th July 2011, 13:07

Quote:

Originally Posted by Smethwickian

Those more au fait with staff at Crewe might know how helpful they are, but if the OP has time at Crewe, is there any advantage to going to the ticket office or customer service point to get them to endorse his onward AP ticket or issue some kind of (free) excess?

Yes, I would definitely do that first. (Hopefully Martin the manager would be there!

)

SS4 · 8th July 2011, 13:11

Quote:

Originally Posted by Ferret

The words that sprang instantly to my mind were 'not this again'!!!

I thought much the same

Ferret · 8th July 2011, 13:16

Quote:

Originally Posted by All Line Rover

Must all trains carry a copy of the NRCoc? It that is the case, can't you just ask to see it so that you can point out to the TM the condition?

I carry a copy in my kitbag. Can be useful for both me and the pax....

VideozVideoz · 8th July 2011, 13:26

Quote:

Originally Posted by All Line Rover

Tomorrow (Saturday) I will make the following journey:

Whitchurch [07:04] to Crewe [07:22] (ATW - Anytime ticket)
Crewe [07:55] to London Euston [09:46] (VT - Advance ticket)

If the [07:04] service from Whitchurch is delayed (or cancelled) so that I miss my connecting [07:55] train from Crewe which has an Advance ticket, am I still allowed to take the next available service?

Drive to Crewe then there's only 1 train to catch!

All Line Rover · 8th July 2011, 13:28

Quote:

Originally Posted by VideozVideoz

Drive to Crewe then there's only 1 train to catch!

Taking the train is cheaper, and saves dad moaning about having to drive so far!

jcollins · 8th July 2011, 13:36

Quote:

Originally Posted by Wolf_359

The main problem is that the Virgin on-train staff would only have your word that the train was delayed or cancelled, & it is an excuse used by less scrupulous people as a dodge to try to travel fraudulently.

So Virgin staff don't even have a mobile phone?

8th July 2011, 11:57	#1
All Line Rover Established Member Join Date: 17 Feb 2011 Posts: 3,209	What happens when you miss a train with an Advance ticket (because of a prior delay)? Tomorrow (Saturday) I will make the following journey: Whitchurch [07:04] to Crewe [07:22] (ATW - Anytime ticket) Crewe [07:55] to London Euston [09:46] (VT - Advance ticket) If the [07:04] service from Whitchurch is delayed (or cancelled) so that I miss my connecting [07:55] train from Crewe which has an Advance ticket, am I still allowed to take the next available service?

8th July 2011, 12:33	#3
jcollins Established Member Join Date: 23 Jan 2009 Posts: 8,457	However, don't be surprised if the Virgin 'Train Manager' makes you buy a new ticket if you miss your connection but you can quote from NRCoC when trying to get a refund later on. __________________ "We apologise for the delay. It is due to some selfish ******* throwing themselves in front of the train." - Andy Parsons.

8th July 2011, 12:44	#6
All Line Rover Established Member Join Date: 17 Feb 2011 Posts: 3,209	Must all trains carry a copy of the NRCoc? It that is the case, can't you just ask to see it so that you can point out to the TM the condition?

8th July 2011, 12:53	#9
Smethwickian Member Join Date: 9 Feb 2011 Location: Errr, Smethwick! Posts: 315	Those more au fait with staff at Crewe might know how helpful they are, but if the OP has time at Crewe, is there any advantage to going to the ticket office or customer service point to get them to endorse his onward AP ticket or issue some kind of (free) excess?