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Old 8th July 2011, 12:57   #1
All Line Rover
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Question What happens when you miss a train with an Advance ticket (because of a prior delay)?

Tomorrow (Saturday) I will make the following journey:
  • Whitchurch [07:04] to Crewe [07:22] (ATW - Anytime ticket)
  • Crewe [07:55] to London Euston [09:46] (VT - Advance ticket)
If the [07:04] service from Whitchurch is delayed (or cancelled) so that I miss my connecting [07:55] train from Crewe which has an Advance ticket, am I still allowed to take the next available service?
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Old 8th July 2011, 13:24   #2
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Originally Posted by All Line Rover View Post
If the [07:04] service from Whitchurch is delayed (or cancelled) so that I miss my connecting [07:55] train from Crewe which has an Advance ticket, am I still allowed to take the next available service?
Yes. Condition 19 of the National Rail Conditions of Carriage gives you the right to use more than one ticket for a single journey. In this case your journey is from Whitchurch to London Euston.

The Conditions of use section of Advance ticket terms and conditions states
Quote:
If delays occur while travelling, you will be allowed to take the next available train(s) to complete your journey.
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Old 8th July 2011, 13:33   #3
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However, don't be surprised if the Virgin 'Train Manager' makes you buy a new ticket if you miss your connection but you can quote from NRCoC when trying to get a refund later on.
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Old 8th July 2011, 13:42   #4
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Originally Posted by jcollins View Post
However, don't be surprised if the Virgin 'Train Manager' makes you buy a new ticket if you miss your connection but you can quote from NRCoC when trying to get a refund later on.
The words that sprang instantly to my mind were 'not this again'!!!
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Old 8th July 2011, 13:43   #5
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Originally Posted by jcollins View Post
However, don't be surprised if the Virgin 'Train Manager' makes you buy a new ticket if you miss your connection but you can quote from NRCoC when trying to get a refund later on.
Surely that cannot be correct?
If the NRCoC covers you, then surely you would be within your rights to refuse to buy a new ticket?
I know that is exactly what I would do.

Slightly off topic, that is one thing I don't understand about the railways. Why are people often expected to pay and then sort out a refund later on if they are entitled to one? What about people who cannot afford to stump up for a second ticket (especially on longer distance routes like Crewe to London where the cost of buying a new ticket is quite high)?
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Old 8th July 2011, 13:44   #6
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Must all trains carry a copy of the NRCoc? It that is the case, can't you just ask to see it so that you can point out to the TM the condition?
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Old 8th July 2011, 13:47   #7
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Quote:
Originally Posted by jcollins View Post
However, don't be surprised if the Virgin 'Train Manager' makes you buy a new ticket if you miss your connection but you can quote from NRCoC when trying to get a refund later on.
I hope people have learned to not hand over any money under whatever circumstance. I wouldn't trust any TOC to refund overpaid fares swiftly, least of all Virgin.
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Old 8th July 2011, 13:48   #8
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Quote:
Originally Posted by jcollins View Post
don't be surprised if the Virgin 'Train Manager' makes you buy a new ticket if you miss your connection but you can quote from NRCoC when trying to get a refund later on.
This is very unlikely and the issuing of Advance fares - FAQs by ATOC on 30 June 2011 makes it even less likely. Our advice when asked to pay when you are certain that your ticket is valid remains:
  • don't pay any money on the spot
  • politely accept an Unpaid Fares Notice
  • come back to this forum for advice on how to challenge it.
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Old 8th July 2011, 13:53   #9
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Those more au fait with staff at Crewe might know how helpful they are, but if the OP has time at Crewe, is there any advantage to going to the ticket office or customer service point to get them to endorse his onward AP ticket or issue some kind of (free) excess?
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Old 8th July 2011, 14:07   #10
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Quote:
Originally Posted by Smethwickian View Post
Those more au fait with staff at Crewe might know how helpful they are, but if the OP has time at Crewe, is there any advantage to going to the ticket office or customer service point to get them to endorse his onward AP ticket or issue some kind of (free) excess?
Yes, I would definitely do that first. (Hopefully Martin the manager would be there! )
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Old 8th July 2011, 14:11   #11
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Quote:
Originally Posted by Ferret View Post
The words that sprang instantly to my mind were 'not this again'!!!
I thought much the same
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Old 8th July 2011, 14:16   #12
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Quote:
Originally Posted by All Line Rover View Post
Must all trains carry a copy of the NRCoc? It that is the case, can't you just ask to see it so that you can point out to the TM the condition?
I carry a copy in my kitbag. Can be useful for both me and the pax....
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Old 8th July 2011, 14:26   #13
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Quote:
Originally Posted by All Line Rover View Post
Tomorrow (Saturday) I will make the following journey:
  • Whitchurch [07:04] to Crewe [07:22] (ATW - Anytime ticket)
  • Crewe [07:55] to London Euston [09:46] (VT - Advance ticket)
If the [07:04] service from Whitchurch is delayed (or cancelled) so that I miss my connecting [07:55] train from Crewe which has an Advance ticket, am I still allowed to take the next available service?
Drive to Crewe then there's only 1 train to catch!
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Old 8th July 2011, 14:28   #14
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Originally Posted by VideozVideoz View Post
Drive to Crewe then there's only 1 train to catch!
Taking the train is cheaper, and saves dad moaning about having to drive so far!
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Old 8th July 2011, 14:36   #15
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Quote:
Originally Posted by Wolf_359 View Post
The main problem is that the Virgin on-train staff would only have your word that the train was delayed or cancelled, & it is an excuse used by less scrupulous people as a dodge to try to travel fraudulently.
So Virgin staff don't even have a mobile phone?
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