BBC report on SWT Tweeting team & WICC

Matt Taylor · 26th June 2012, 06:14

Great article, might lay some rumours to rest:

http://www.bbc.co.uk/news/technology-18547819

Quote:

Originally Posted by BBC News

Handling the London Waterloo rush hour on Twitter

It was 15:30 on a Wednesday, and a man was threatening to throw himself off a bridge and into the path of an oncoming train.

As emergency services tried to talk him to safety, which they did, Allison Dunn was left with a different problem - the rush hour.

As South West Trains social media head, she knew thousands of commuters were about to descend on Waterloo - London's busiest terminal - and many would turn to their phones for information.

At 15:33, she tweeted on the official South West Trains Twitter account: "All lines through Wimbledon station currently blocked owing to emergency services dealing with an incident at Wimbledon. More to follow."

There was a lot more to follow . By the end of the evening more than 150 tweets had been sent out - double the usual number....

PFX · 26th June 2012, 07:31

Also reminds you that it isn't just a company automaton on the other end but a human being who doesn't deserve what I'd imagine must be fairly full on abuse a lot of the time.

Matt Taylor · 26th June 2012, 15:15

true, I met Allison recently and we discussed a couple of ideas regarding the SWT Twitter account etc. She is a very friendly lady with a positive outlook and great enthusiasm for what she does, but she isn't the only tweeter I should point out!

Schnellzug · 26th June 2012, 15:37

What's that? A positive story in the Media?

HLE 13 · 26th June 2012, 17:29

Thanks for this, read the article earlier and found it very very interesting!

26th June 2012, 15:15	#3
Matt Taylor Established Member Join Date: 31 Aug 2008 Location: Portsmouth Posts: 1,473	true, I met Allison recently and we discussed a couple of ideas regarding the SWT Twitter account etc. She is a very friendly lady with a positive outlook and great enthusiasm for what she does, but she isn't the only tweeter I should point out! __________________ Last cop: 220020 1M46 BCU-SOU 09/03/13 http://twitter.com/#!/Suburban_Guard

26th June 2012, 07:31	#2
PFX Member Join Date: 18 Dec 2011 Posts: 251	Also reminds you that it isn't just a company automaton on the other end but a human being who doesn't deserve what I'd imagine must be fairly full on abuse a lot of the time.

26th June 2012, 15:37	#4
Schnellzug le Petit Train Jaune Established Member Join Date: 22 Aug 2011 Location: Evercreech Junction Posts: 2,926	What's that? A positive story in the Media?

26th June 2012, 17:29	#5
HLE 13 Member Join Date: 1 Mar 2012 Posts: 742	Thanks for this, read the article earlier and found it very very interesting!