PaxVobiscum
Established Member
A 'survey of over 4000 customers' in the April 2012 issue reveals Virgin coming top of the table with an 'overall customer satisfaction rating' of 64% and South Eastern bottom at 40%.
Doubtless this will get picked up by the media in a day or two, but one I noticed was First ScotRail at 54%, contrasting markedly with the National Passenger Survey results of 89% quoted in the March/April edition of Insight magazine.
I tend to find the Consumer's Association have their own slant on things and am inclined to take their views with a little sodium chloride (which apparently is extremely bad for my health).
Doubtless this will get picked up by the media in a day or two, but one I noticed was First ScotRail at 54%, contrasting markedly with the National Passenger Survey results of 89% quoted in the March/April edition of Insight magazine.
I tend to find the Consumer's Association have their own slant on things and am inclined to take their views with a little sodium chloride (which apparently is extremely bad for my health).