dvboy
Established Member
For the background please refer to the thread I recently created here which went off on a bit of a tangent:
http://www.railforums.co.uk/showthread.php?t=62554&highlight=gatwick+express
In simple terms, "Gatwick Express" gateline staff sold me a "supplement" to travel on a GX branded train with the return part of a "Southern Only" ticket.
I wrote in to Southern to complain I had since learnt that this was contradictory to the NRCOC as Southern and Gatwick Express are one and the same company. They wrote to me to say they would refund me, and wrote to me again last week to request I phone or write to them with my card details to process the refund - the amount not specified or the reasons why.
I have just got off the phone with Southern Customer Services who, after giving them the reference number and explaining briefly my complaint, told me they would refund me not only the supplement but the original return ticket also, totalling £18.70.
I asked the person I was speaking to if this meant that because they had decided refund me, Southern agreed with me that I should not have been sold the supplement ticket in the first place and he said "that is correct, yes."
I believe this is the third such example of Southern admitting they are breaking the NRCOC in relation to GX, perhaps Yorkie could confirm?
http://www.railforums.co.uk/showthread.php?t=62554&highlight=gatwick+express
In simple terms, "Gatwick Express" gateline staff sold me a "supplement" to travel on a GX branded train with the return part of a "Southern Only" ticket.
I wrote in to Southern to complain I had since learnt that this was contradictory to the NRCOC as Southern and Gatwick Express are one and the same company. They wrote to me to say they would refund me, and wrote to me again last week to request I phone or write to them with my card details to process the refund - the amount not specified or the reasons why.
I have just got off the phone with Southern Customer Services who, after giving them the reference number and explaining briefly my complaint, told me they would refund me not only the supplement but the original return ticket also, totalling £18.70.
I asked the person I was speaking to if this meant that because they had decided refund me, Southern agreed with me that I should not have been sold the supplement ticket in the first place and he said "that is correct, yes."
I believe this is the third such example of Southern admitting they are breaking the NRCOC in relation to GX, perhaps Yorkie could confirm?