BRX
Established Member
- Joined
- 20 Oct 2008
- Messages
- 3,629
I'm in the middle of a bit of a dispute with Southern Trains.
Basically this relates to an incident where I and others wanted to take bikes on the train to return home after a cycle ride. Unfortunately this coincided with the London-Brighton cycle ride and for that day Southern had a one-off policy which disallowed bikes on their trains within a wide area around Brighton (we were trying to board at Shoreham). This caused us a load of hassle trying to get back home.
We hadn't been aware that the London-Brighton was happening that day, and we'd checked on NRE before setting off that there weren't any service alterations on the trains we'd need to take back home. I consider that as taking a reasonable measure to plan our journey with the bikes. There was nothing on NRE about this one-day restriction. The section on NRE about southern's "cycle policy" didn't mention anything, just the standard peak restrictions etc.
Southern are telling me that the restrictions were mentioned on their website and they consider that to be enough. I say that it should have been on NRE (just like, for example, engineering works are).
Southern say:
Is this true?
I remember checking trains a few weeks ago (I'm pretty sure on NRE) and getting a notification that certain stations may be busy due to the Olympic torch relay...so it seems that the system is entirely capable of displaying such information.
Basically this relates to an incident where I and others wanted to take bikes on the train to return home after a cycle ride. Unfortunately this coincided with the London-Brighton cycle ride and for that day Southern had a one-off policy which disallowed bikes on their trains within a wide area around Brighton (we were trying to board at Shoreham). This caused us a load of hassle trying to get back home.
We hadn't been aware that the London-Brighton was happening that day, and we'd checked on NRE before setting off that there weren't any service alterations on the trains we'd need to take back home. I consider that as taking a reasonable measure to plan our journey with the bikes. There was nothing on NRE about this one-day restriction. The section on NRE about southern's "cycle policy" didn't mention anything, just the standard peak restrictions etc.
Southern are telling me that the restrictions were mentioned on their website and they consider that to be enough. I say that it should have been on NRE (just like, for example, engineering works are).
Southern say:
If the information is not displayed on National Rails website which you chose to check rather than the actual train operator who was displaying the information we are not responsible for this so we did not fail to do anything. We have no control over what National Rail chose to display on their website.
Is this true?
I remember checking trains a few weeks ago (I'm pretty sure on NRE) and getting a notification that certain stations may be busy due to the Olympic torch relay...so it seems that the system is entirely capable of displaying such information.