elementalpat
Member
- Joined
- 7 Nov 2011
- Messages
- 81
Thankfully I have not needed to do one of these (yet!).
However, just having a quick look around (did not check every TOC), it seems TOC have free rein to set whatever rules they want.
Poor FGW customers seem to have a raw deal in that any outside factors and it's tough luck no refund! From the outside, it just looks like FGW is try to boost profits.
Most other TOCs seem to willing to give out something irrespective of what caused the delay.
Is Delay Repay set solely by the TOC? It just seems consistency should be the key.
However, just having a quick look around (did not check every TOC), it seems TOC have free rein to set whatever rules they want.
Poor FGW customers seem to have a raw deal in that any outside factors and it's tough luck no refund! From the outside, it just looks like FGW is try to boost profits.
Most other TOCs seem to willing to give out something irrespective of what caused the delay.
Is Delay Repay set solely by the TOC? It just seems consistency should be the key.