Drsatan
Established Member
Hi everyone,
I was nearly mis-sold a CDR (Off-Peak Day Return) from Romsey (ROM) to Waterloo (WAT) a couple of weeks ago.
I arrived at ROM one Sunday to catch the 0819 FGW service from ROM to BTN (Brighton) as far as Southampton Central, as opposed to catching the rail-replacement bus to Eastleigh and changing there. As the train was waiting, the guard offered to sell me a ticket instead of me using the machine, so I asked for a day return from ROM to WAT with a 16-25 card discount. The following conversation went something like this:
Guard: That'll be £29.30 please
Me: Hang on, is that an Off-Peak Day return?
Guard: Yep, it is
Me: Well, I'd like to buy a Super Off-Peak Return please
Guard: Ok, we don't deal with those
Me: I looked on the internet and the ticket's TOCs say it's valid for travel today.
(Guard then sells me SCO for £24.05)
Now, the restriction code for this ticket is BE, which according to this list of restriction codes means it is valid
I'm annoyed that FGW have not informed their guards that they are allowed to sell Super Off-Peak tickets at times when they are valid. While there is a ticket machine at ROM, what if the ticket machine was out of action (or a passenger boarded at a station with neither a ticket office nor a TVM) there, meaning a passenger had to buy on board, and was unwittingly sold the wrong ticket?
I was nearly mis-sold a CDR (Off-Peak Day Return) from Romsey (ROM) to Waterloo (WAT) a couple of weeks ago.
I arrived at ROM one Sunday to catch the 0819 FGW service from ROM to BTN (Brighton) as far as Southampton Central, as opposed to catching the rail-replacement bus to Eastleigh and changing there. As the train was waiting, the guard offered to sell me a ticket instead of me using the machine, so I asked for a day return from ROM to WAT with a 16-25 card discount. The following conversation went something like this:
Guard: That'll be £29.30 please
Me: Hang on, is that an Off-Peak Day return?
Guard: Yep, it is
Me: Well, I'd like to buy a Super Off-Peak Return please
Guard: Ok, we don't deal with those
Me: I looked on the internet and the ticket's TOCs say it's valid for travel today.
(Guard then sells me SCO for £24.05)
Now, the restriction code for this ticket is BE, which according to this list of restriction codes means it is valid
By any train except those scheduled to arrive at
London Terminals or Kensington Olympia
Mondays-Fridays before 1200 and connecting
trains.
I'm annoyed that FGW have not informed their guards that they are allowed to sell Super Off-Peak tickets at times when they are valid. While there is a ticket machine at ROM, what if the ticket machine was out of action (or a passenger boarded at a station with neither a ticket office nor a TVM) there, meaning a passenger had to buy on board, and was unwittingly sold the wrong ticket?