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Virgin / Stagecoach win East Coast

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route:oxford

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Most important of all...

What time will the additional morning service to London depart Stirling?

I'm guessing around 7.30am - but won't this make rail enthusiasts really angry about ORCATS raids?

Shame it won't start a little further North. There is a fairly considerable potential passenger cohort from Perth, Gleneagles & Dunblane
 
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bb21

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I have yet to get on a train run by Northern that is clean, so I can't believe that would be any different if they were operating on the WCML. The same went for FCC and their levels of communication when something went wrong were virtually none existant. I have no reason to believe that would be any different if they were running the WCML franchise.

What made you think Virgin were any different?

Last time I was involved in a major disruption on the WCML, there was preciously little help I got at Crewe, which is for all purposes a major station. There was no communication, and plenty of passengers were left wandering what to do.

This again shows that you cannot just use your personal experience as a yardstick for service quality whatever the circumstance. We all have different experiences and the TOC you think are excellent may well be rubbish in other people's eyes. It is simply impossible to extrapolate what another TOC may be able to do given the same operating conditions and resources.
 

Deerfold

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I have yet to get on a train run by Northern that is clean, so I can't believe that would be any different if they were operating on the WCML. The same went for FCC and their levels of communication when something went wrong were virtually none existant. I have no reason to believe that would be any different if they were running the WCML franchise.

In terms of Virgin's response to issues resulting from using their service, in terms of delays that is in my experience almost always down to either NR or other operators. In which case there is very little that they can do to fix the problem and vouchers are better than nothing.

If I thought Virgin were not making an effort to look after their customers I would drive or on the odd occasion take a flight.

Come on our line. I've rarely seen a train between Keighley and Leeds that wasn't clean.

I've experienced a lack of communication between Virgin station staff and on-train staff that nearly resulted in me having to buy a new ticket as they told me I'd be OK to board an earlier service than the cancelled one I was booked on and it didn't need endorsing - but the on-board staff said it should have been endorsed. Fortunately they did find out about the calcelled service, but didn't know when I boarded the train.

I've not seen anyone claim that Virgin don't make an effort.

Again you're finding people who you think couldn't run the WCML rather than the original claim by thenorthern that Darlorich replied to which claimed that no-one else could have run it as well.
 

cjmillsnun

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Given that Stagecoach own 90‰ of this and South West Trains offers free WiFi on some of their services, will they make the wifi free on the new East Coast service?

I don't think they offer free WiFi on standard class on EMT...
 

XCTurbostar

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Had a go at Virgin Trains livery on a Class 800 today. Not to bad just excuse some of the rough edges, it was a quick job ;)

15270665804_1cff4ec8a1_o.png


Thanks,
Ross
 

ainsworth74

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But now they have said they will do the improved Lincoln services won't they have to actually deliver. it was, after all part of the winning bid, surely you can't just make lots of promises, win the bid and then afterwards say well actually we've changed our minds now ?

My understanding is that they'll need to get approval from the ORR for the extra services and the paths that will be required. So if the ORR say no they can reasonable say 'well we tried but we were told we couldn't do it'.

Out of curiosity those that are talking about a 'rushed process' and 'Tory ideology' and suggestions that it's mates helping out their banking buddies were you saying the same thing when Labour were awarding franchises between 1997 and 2010?
 

cjmillsnun

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BR would not be doing any worse than NR does - in fact it would lkely get more state funding as there would be a single voice arguing for things rather than the out-of-tune choir we have now.

Knowing the Tory attitude towards BR in the '90s I doubt that. No subsidy to NSE was a target, despite the fact the infrastructure was creaking and the trains were, in the main, life expired.

Had BR had the investment that the private sector had, I think we'd be looking at a very different railway today.
 

RichmondCommu

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Come on our line. I've rarely seen a train between Keighley and Leeds that wasn't clean.

I've experienced a lack of communication between Virgin station staff and on-train staff that nearly resulted in me having to buy a new ticket as they told me I'd be OK to board an earlier service than the cancelled one I was booked on and it didn't need endorsing - but the on-board staff said it should have been endorsed. Fortunately they did find out about the calcelled service, but didn't know when I boarded the train.

I've not seen anyone claim that Virgin don't make an effort.

Again you're finding people who you think couldn't run the WCML rather than the original claim by thenorthern that Darlorich replied to which claimed that no-one else could have run it as well.

Fair enough, what thenorthern said was perhaps rather far fetched but in my opinion Virgin have done very well and certainly much better than other TOC's.
 

cjmillsnun

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Virgin Trains has definitely improved the West Coast Mainline since they took over it in a way I doubt any other operator could have done so I will be interested to see what they will do to the East Coast Mainline.

VT ran west coast down. They slashed the maintenance on the Mk3s and locos to the bare minimum, patched them up when they failed and sent them on their way. That's how they made their improvements.

The nice shiny Pendos would always look better than the shabby, dirty, neglected LHCS they replaced. Yet back in IC days, that Mk3 stock was clean (inside) and the service was reliable in the main.

The other improvements weren't delivered by Virgin and the leasing company but by Network Rail, as they were infrastructure related.
 

Deerfold

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Fair enough, what thenorthern said was perhaps rather far fetched but in my opinion Virgin have done very well and certainly much better than other TOC's.

As a frequent traveller on EC I'm interested to see how Virgin do. I'm not impressed by the scapping of the rewards scheme. It won't drive me off EC, but I may well look at what other ticket sellers offer.
 

RichmondCommu

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What made you think Virgin were any different?

Last time I was involved in a major disruption on the WCML, there was preciously little help I got at Crewe, which is for all purposes a major station. There was no communication, and plenty of passengers were left wandering what to do.

This again shows that you cannot just use your personal experience as a yardstick for service quality whatever the circumstance. We all have different experiences and the TOC you think are excellent may well be rubbish in other people's eyes. It is simply impossible to extrapolate what another TOC may be able to do given the same operating conditions and resources.

Compared to the three TOC's that I've listed, Virgin are a lot better. Compared to Birmingham NS, Manchester Piccadilly and Euston I don't think Virgin see Crewe as being a particularly important station and their staffing levels probably reflect this. However it's many years since I got off a train at Crewe. However I've not had any problems at Preston although I tend to find that delays are rare.
 
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swt_passenger

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I would say they are often even cheaper (I've seen London to Liverpool for £5 before - though sadly not on any dates I could travel on :( ), but they are only available to a couple of destinations, and - as far as I can tell - a long time in advance. I've never seen them for sale on any railway site - only on Megabus's website/, but maybe someone else knows differently?

SWT use megatrain fares in a somewhat different way, in that on their main megatrain flows conventional Advance fares are not available at all...
 

RichmondCommu

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As a frequent traveller on EC I'm interested to see how Virgin do. I'm not impressed by the scapping of the rewards scheme. It won't drive me off EC, but I may well look at what other ticket sellers offer.

Well it always pays to shop around! What did the reward scheme offer?
 

Deerfold

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Well it always pays to shop around! What did the reward scheme offer?

A large number of rewards were available, but I've used 4xFirst Class single advances (currently 1400 points) and an annual First Class EC Lounge pass (currently 2000 points). You get one point for £1 spent on Standard Travel and 1.5 points for £1 spent on First Class Travel.

I'll get another one or the other of the two above before the end of the year.

They were less good if you used them for non-EC travel with 100 points being worth £1.
 

Chrism20

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Most important of all...

What time will the additional morning service to London depart Stirling?

I'm guessing around 7.30am - but won't this make rail enthusiasts really angry about ORCATS raids?

Shame it won't start a little further North. There is a fairly considerable potential passenger cohort from Perth, Gleneagles & Dunblane

I was surprised when I saw Stirling as I would definitely say there is a business case for a second service to start from Perth.

Isn't the 0730 from Edinburgh an HST at the moment? Could it be that one and its started from Stirling at around 0615-ish?

Has Glasgow been mentioned anywhere in any of the announcements? They have been very quiet about it. Does anyone know if there was anything in the tender that said they must run that service?
 
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Laird2uk

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My first post. Having used the EC service for the last 15 years weekly to London I will make the following points. DOR have run a very tight ship and all credit is due to the management and staff. I miss the silver service (used on return journeys) that used to be on GNER which surely was a money spinner was a real disappointment for business and standard passengers when it was abolished. Stagecoach/Virgin will inherit modern rolling Stock that was ordered in 2011 yet they will no doubt produce a fan fare about it. Also they have promised spending £140m on upgrades, which is small beer these days and will not buy you much.

My biggest concern is that they will have a total monopoly on North/South rail travel which if I remember wasn't that the real reason for privatisation in the fact it increased competition!
 

Kite159

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Will be interesting what happens when the West Coast franchise goes up again, I can imagine the cries of foul if Virgin keep hold of it (thus giving them all 3 main north-south routes)

As for the EC website, will be interesting to see what happens (I've posted my prediction in the rewards thread).
 

Starmill

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Most important of all...

What time will the additional morning service to London depart Stirling?

I'm guessing around 7.30am - but won't this make rail enthusiasts really angry about ORCATS raids?

How many Stirling - Edinbrugh fast / Semi-Fast trains are there at present? Just the southbound service from Inverness and one in the morning peak? Surely more are a good idea, like there are to and from Glasgow.
 

westv

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I won't bother with EC's website if all it offers is nectar points. The value of a nectar point is very, very low given how you can redeem them.

For any walk-up ticket, booking on Southern is the way to go, as it offers a full refund if you don't use the tickets (i.e. no admin fee). For an Advance, a special deal is often offered, e.g. 50% off with a 16-25 Railcard on TPE, £1 off on EMT, NUS Extra discount on XC and so on. If none of these apply, any site that happens to be listed for cashback - e.g. EMT are currently offering 2.1% on all journeys, rising to 3.67% if you are making a journey with them.

As another frequent EC traveller I'll continue to use the EC website if they keep the ability to select a seat.
 

Kite159

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I won't bother with EC's website if all it offers is nectar points. The value of a nectar point is very, very low given how you can redeem them.

For any walk-up ticket, booking on Southern is the way to go, as it offers a full refund if you don't use the tickets (i.e. no admin fee). For an Advance, a special deal is often offered, e.g. 50% off with a 16-25 Railcard on TPE, £1 off on EMT, NUS Extra discount on XC and so on. If none of these apply, any site that happens to be listed for cashback - e.g. EMT are currently offering 2.1% on all journeys, rising to 3.67% if you are making a journey with them.

With regarding the NUS discount on XC, it is also available via the Grand Central website which doesn't charge a postage fee (or a ticket collection fee if you don't pick e-tickets). The tickets come with the regular non-discounted price on so if the XC is delayed than you can get more than you paid.

Although you do lose the ability to select your seat
 

GrimsbyPacer

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Had a go at Virgin Trains livery on a Class 800 today. Not to bad just excuse some of the rough edges, it was a quick job ;)

15270665804_1cff4ec8a1_o.png


Thanks,
Ross


Great paint job there!
I guess the 'pretendolino is how class 91's will look.
What would a new silver livery look like on a HST?
 

Kite159

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I wonder if there will be better EC+connections deals from SWT land, similar to the £17.50 advances from here for VWC services. I can only hope.
 

tbtc

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Whilst there's been the obvious "fanboy"/ "hater" stuff about a brand as divisive as Virgin/Stagecoach, one point not mentioned previously (?) is that the "paint it red" stuff presumably means that the "all future franchises will be a base layer of grey with only a small logo for the operator" stuff was a load of enthusiast hot-air?

Another "myth", up there with "one company won't be allowed to run the WCML and ECML franchises"?

The BBC briefly mentioned the competition issue. I'm not wholly convinced. East Midlands Trains competes against Virgin West Coast between Manchester and London, even though Stagecoach is a shareholder in both companies

What share of the Manchester - London market does EMT have?

Read the DfT statement. East Coast Rewards is being replaced by a lousy Nectar scheme. At the moment, if you spend £220 on the East Coast Trains web site, you get a standard class ticket. With Nectar, you are going to have to spend £250 a year to get £2.50 off your Sainsbury shop.

Which is better ? £2.50 off a Sainsbury's shop or a free standard class ticket on East Coast Trains ?

#keepeastcoastrewards

Because I tweeted the DfT who said "new operators will honour the existing scheme for a period and have plans to introduce their own excellent reward scheme"

And when you read the Stagecoach press release
http://www.stagecoach.com/media/news-releases/2014/2014-11-27.aspx
"new Nectar loyalty programme"

So that's it. DfT are scrapping the East Coast rewards scheme and replacing it with lousy Nectar points. They could have insisted that the future operators retained East Coast rewards scheme. But chose not to.

The current East Coast rewards are good if you are a regular passenger buying a lot of full price tickets on long journeys.

But the casual user (or people who buy cheaper/ shorter distance tickets) may already be getting Nectar points through Sainsburys/ eBay etc, so find it more benefit.

I don't think that forcing the next operator to maintain the existing rewards scheme is a great idea though - otherwise where do you draw the line?

So Stagecoach have all London to North routes in their pockets

Apart from London to Sunderland, London to Bradford, London to Hull, London to Crewe? (and the Sleeper from London to Edinburgh/ Glasgow/ Aberdeen/ Inverness etc)

But there ARE going to be bi hourly to Lincoln

Hadn't picked up on that - cheers for confirming :)

This rush to privatise a successful state-run organisation is however annoying, but that's the system I suppose.

Is it really a "rush"?

At least we'll see Megabus.com tickets on the EC hopefully...

Good point.

Plus maybe there's scope for more Megabus Plus services (or changes to existing ones - which'll mean fewer passengers at East Midlands Parkway!).

Maybe this is for a separate thread, but there's maybe scope for things like a faster version of the Go Ahead 50 (South Shields - Nissan - Washington - Durham) or links to poorly served places like Peterlee - Darlington?

Stagecoach's 909 used to be used for through tickets from GNER to Scunthorpe / Grimsby/ Hull (since GNER preferred to sell tickets with coach links, rather than their passengers using "provincial" trains) - maybe there's scope for more "Humberside" links?

Not bad really, just gone 12 and the biggest gripe I can see on this thread is about losing EC rewards.

BUT WHAT COLOUR WILL THE TRAINS BE!!!!111!!!! :lol:

I also find it odd that people are talking about a 'rush to privatize' and 'Tory ideology'. Have people forgotten that ICEC was supposed to be re-privatized by the end of 2010 under Labour's plans? DOR have had control of ICEC for longer under a Conservative government than a Labour government ever planned! Very odd.

True.

They've rushed to get it through before the General Election, so that a new Government can't overturn the decision. It's been rushed through to spike any new government's desire to nationalise

Rushed through after only four and a half years of the current Government? Breakneck speed!

I'm skeptical that the dividends to the Government are affordable, it smacks of the same desperation that sunk National Express

People are going to complain regardless.

  • New ECML franchise will pay significantly less than £200m/ year in premium to the Government (the amount that DOR was paying annually) = "the Government have sold it too cheap, it was politically motivated, we'd be better off with a nationalised railway that would have meant more money kept for the Government"
  • New ECML franchise will pay roughly £200m/ year in premium to the Government = "there was no point in franchising it to the private sector since we are going to be no better off - we could have kept it nationalised and done just as well"
  • New ECML franchise will pay significantly more than £200m/ year in premium to the Government = "they've overbid, they are bound to go bust and hand the keys back, the only way they can do this is by cutting everything back to the bare minimum, ramping up every fare and abandoning all maintenance"

...basically, people are going to complain about the process regardless of whether the new franchise appears to be better value for money/ worse value for money or the same value for money as the current set up.

And you'll probably see people complaining about how a "desperate private company has overbid" at the same time as others complain that we've "sold it off too cheaply".

This may well spell the end of megabusplus - the current routes at least. Why would they run 1-3 a day from Bradford/Hull/Huddersfield once their direct trains start.

True.

Though, in fairness to Stagecoach, they are quite good at competing with themselves.

I remember a few years ago when doing Edinburgh to St Andrews, I had a choice of:
  • Premium: National Express/GNER train to Leuchars and connecting Stagecoach bus to St Andrews - through ticketing available
  • Standard: Normal Stagecoach coach service
  • Economy: Stagecoach Megabus (using a twenty year old double decker) for a quid

...there's still a chance that they'll use Megabusplus to offer dirt cheap fares from Bradford/ Hull to compete with the GC/HT tickets (and force DB/First to compete toward the bottom end of the market) whilst using their 800/801s for the premium end of the market.

Maybe they'll know from existing market research whether the existing Megabusplus passengers will be prepared to pay a higher price for a faster journey, or whether there's space at the bottom of the market for a budget operation.

Rush to proceed with competitions in the wake of the ICWC debacle, rushed ICWC contest that resulted in the mess in the first place - there is tonnes of circumstantial evidence but I don't have secret transcripts of a Tory strategy meeting or anything

They've negotiated lots of franchise extensions over the last couple of years - if the Government were desperate to set up lots of longer term franchises then they could have done so before now (and had plenty of time to release the ECML franchise before now)

Lets see how much of the planned c.£3.5bn actually make sit way back to the government

Enthusiasts would have complained if it were a tiny amount of premium.

Enthusiasts are complaining that it's a high amount of premium.

Basically, enthusiasts complain.

The Huddersfield line capacity is a concern, TPE already seem to struggle. Northern have DMU's sat on the through line quite a lot (P2?) so I suppose there is some room at Huddersfield. It must be a five car service to Huddersfield as I don't think you can get a bigger IEP into Dewsbury.

I don't know what time this service will run (timed to give a good morning arrival in London, or a good arrival in Leeds), but a five coach IEP would mop up a lot of capacity on the Huddersfield - Dewsbury - Leeds corridor if it was timed to arrive in the morning rush hour (e.g. an 08:00 rush hour arrival in Leeds, meaning a relatively business friendly 10:00 arrival in London).
 

Tony2215

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So now I can travel from Euston to Scotland with Virgin trains or If I prefer travel from Kings Cross to Scotland with ummm....virgin trains! The best one should be the round trip from Kings Cross to Euston via Edinburgh on a Zone 1 underground ticket, should be fun!
 

Robertj21a

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So now I can travel from Euston to Scotland with Virgin trains or If I prefer travel from Kings Cross to Scotland with ummm....virgin trains! The best one should be the round trip from Kings Cross to Euston via Edinburgh on a Zone 1 underground ticket, should be fun!

Surely KX to Scotland will be *run* by Stagecoach, just as East Midlands Trains or South West Trains etc - it's only *branded* Virgin.
 

route:oxford

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How many Stirling - Edinbrugh fast / Semi-Fast trains are there at present? Just the southbound service from Inverness and one in the morning peak? Surely more are a good idea, like there are to and from Glasgow.

A 9 car London HST would be very welcome instead of a pair of 158s on the 07:23 limited stop from Dunblane to Edinburgh.

Dunblane can accommodate in accordance with "grandfather rights", I'm not sure if BofA or Larbert could though.
 

WatcherZero

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That seems a much higher difference than 2.5% compounded over 8 years though, is that definite?

I took it to be more to do with DfT publishing what they were hoping for, and Stagecoach suggesting what they might get away with...

Sorry its 3.5% annually, did the maths and it works out with two minor caveats, firstly the amount would have to be slightly over £2.3bn which since its a big round number is plausible. Secondly the Government assumes the one year extension is given (which it has done when announcing previous franchise premium figures) and the franchise starts in 2015/16 (It actually starts in March but close to April) so the end date is actually ten years from the start of the current financial year. If you only assume nine years inflation it comes to £3.2bn rather than £3.3bn. It would also work out as £3.3bn after only 8 years if the Government had fudged it by including the money invested by the new franchise as franchise payments to government.

So really yes you have the Government trying to make the number sound as large as possible and the company trying to make it sound as small as possible and you get a wide difference.
 
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yorksrob

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Well, this is interesting news. Not sure what to make of it.

Since our privatised railway hasn't bequeathed me any sort of railcard that I can use and neither are we likely to see the return of affordable walk on fares, my judgement will come down to the availability of reasonably priced advanced tickets.

Certainly East Coast for all it's good points, has never set my world on fire with affordable travel. Even relatively early into the booking window, the standard advanced fare between London/Wakefield is often forty squid anyway (typically with a drop in price for the first train to miss the last connection back to my home). It really is "know what you're doing three months in advance or forget it" territory a lot of the time, and I find GC and EMT seem to have reasonably priced advances a lot later.

What will the new franchise bring ?

I have to say, EMT seems decent in terms of pricing (perhaps something to do with Leeds/Wakie not being their core market).

Also, the SW mainline has become my favourite route to the West Country, but this is only partly due to the price (I'm usually in a position to book this journey early anyway) and partly due to my Southern Region inclinations, NSE's lovely comfortable 159's and a more leisurely less crowded journey.

Will it be like Virgin ? Haven't used them very much in the last decade but I get the impression they're quite pricey ? Got an advanced 1st on the Pretendolino for thirty quid, but that was only to Birmingham. Would a first advance to Leeds be around sixty quid, being approximately twice the distance ?

Will be interesting to see what this most recent incarnation of the ECML franchise (I've enjoyed three so far) will bring.
 

387star

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So will current trains receive red roofs etc etc....???

Ís there a condition the east coast base livery remains ?
 
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