Last year I received the offer of a free return ticket from East Coast due to a non delay related complaint that I made, that must be 'redeemed within 12 months' via their phone booking line.
Now I can ask them to confirm this, but before I do and just out of interest, do people think this will mean travel within 12 months or just purchase the tickets within 12 months (and therefore travel up to 12 weeks later)
Now I can ask them to confirm this, but before I do and just out of interest, do people think this will mean travel within 12 months or just purchase the tickets within 12 months (and therefore travel up to 12 weeks later)