ryan125hst
Established Member
Yesterday I traveled from Retford to Sheffield and back to attend a revision session at university. Teaching has finished now, so I have decided to stay at home instead of in Sheffield and commute the 40 minutes or so it takes for the few revision sessions that are taking place in the run up to my exams and revising at home on other days.
Anyway, I was dropped at the station by my Grandparents and proceed to go to the Fast Ticket machine to purchase a ticket. On the machine, I had to touch "Buy" before selecting my destination and then selecting from Anytime Day Single, Anytime Day Return or 7 Day Season. Annoyingly, you then have to click on "Add Railcard" and select your railcard type only to be presented with more or less the same options as you were presented with before (I don't thing a 7 Day Season would be an option though). A combination of the fact that I normally buy single tickets when I go home for the weekend (there's no 30 day Anytime Return sadly), being conscious of the time and the fact that a HST was being dispatched on platform 1 meant that I stupidly selected the Anytime Day Single option the second time around.
I inserted the money and waited for the ticket to print. It was only then that I realised my mistake. I looked round at my Grandparents, who were still with me at this point as they always like to come to the platform with me and wave me off, and told them of my mistake. I was annoyed with myself for not concentrating and thought I'd have to buy another single at Sheffield and have cost myself double what I needed to pay.
I decided to go to the ticket office window to see if anything could be done. The man walked from the desk at the back of the office and I told him of my mistake. "Why didn't you come to me in the first place" was the reply I got. :roll: Maybe I should have done, but I thought that was a bit rude of him. The machine is the only way of getting a ticket in the evening if you are travelling late and surely it's my choice how I buy a ticket as long as it's valid? Besides, it was the same guy that printed my railcard wrong (I don't think I've posted about this yet- he forgot to print the number on the photo part of the card so I had to go back and ask for a reissue when I returned to Retford. The woman there at the time refused and instead wrote the number by hand and stamped it with an East Coast stamp. While I have never had a ticket sale refused or had any issues on the train, Sheffield's ticket office has questioned me about it a few times).
He did exchange the incorrect ticket for an Anytime Day return and charged me the difference in priced (60p) so I can't complain about that, but was it really necessary to be rude like that? A polite "come to the ticket office next time and I'll make sure you get the right ticket" or something would have been fine. Am I in the wrong here?
Your thoughts please
Anyway, I was dropped at the station by my Grandparents and proceed to go to the Fast Ticket machine to purchase a ticket. On the machine, I had to touch "Buy" before selecting my destination and then selecting from Anytime Day Single, Anytime Day Return or 7 Day Season. Annoyingly, you then have to click on "Add Railcard" and select your railcard type only to be presented with more or less the same options as you were presented with before (I don't thing a 7 Day Season would be an option though). A combination of the fact that I normally buy single tickets when I go home for the weekend (there's no 30 day Anytime Return sadly), being conscious of the time and the fact that a HST was being dispatched on platform 1 meant that I stupidly selected the Anytime Day Single option the second time around.
I inserted the money and waited for the ticket to print. It was only then that I realised my mistake. I looked round at my Grandparents, who were still with me at this point as they always like to come to the platform with me and wave me off, and told them of my mistake. I was annoyed with myself for not concentrating and thought I'd have to buy another single at Sheffield and have cost myself double what I needed to pay.
I decided to go to the ticket office window to see if anything could be done. The man walked from the desk at the back of the office and I told him of my mistake. "Why didn't you come to me in the first place" was the reply I got. :roll: Maybe I should have done, but I thought that was a bit rude of him. The machine is the only way of getting a ticket in the evening if you are travelling late and surely it's my choice how I buy a ticket as long as it's valid? Besides, it was the same guy that printed my railcard wrong (I don't think I've posted about this yet- he forgot to print the number on the photo part of the card so I had to go back and ask for a reissue when I returned to Retford. The woman there at the time refused and instead wrote the number by hand and stamped it with an East Coast stamp. While I have never had a ticket sale refused or had any issues on the train, Sheffield's ticket office has questioned me about it a few times).
He did exchange the incorrect ticket for an Anytime Day return and charged me the difference in priced (60p) so I can't complain about that, but was it really necessary to be rude like that? A polite "come to the ticket office next time and I'll make sure you get the right ticket" or something would have been fine. Am I in the wrong here?
Your thoughts please
