LU Customer service telephone interview

[ripley]

Hi All,
I have a telephone interview for a CSA position at LU and
was wondering if you had any tips?
cheers

 

[bluegoblin7]

Hi All,
I have a telephone interview for a CSA position at LU and
was wondering if you had any tips?
cheers

Read the pre-assessment material that will have been sent through to you thoroughly - it is extremely helpful!

Try and think back to previous jobs/experiences you've had where you match the examples given in that material, and make as many notes as possible. Remember - it's competency-based, so they want examples of things that you have done in the past, rather than what you would do.

Don't worry if you haven't got a perfect knowledge of how LUL works either; it's not needed at the telephone interview stage, and if you get through to the assessment centre then everything you do need to know will be provided for you.

If you need any further help do shout and I can try and give further advice. I went through the process myself back in October, and am now successfully deployed 'on the job'.

Good luck!

 

[ripley]

Thanks for the comprehensive reply..
And congratulations in getting the Job!

 

[l0c0m0t1ve]

Hi mate,

I tried to DM you but couldn't

I may be able to help.

 

[ripley]

Hi Locomative,
Just tried to message you but says I haven't
Enough privileges to message you.