Trainfan344
Established Member
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- 13 Oct 2012
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Went for a trip yesterday and was delayed on arrival by 29 minutes. I presume I claim from Virgin as it was there train that was delayed first?
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But make it crystal clear on the form that you are not stating that you were delayed by 30 minutes or more: the last thing you want is to be prosecuted for attempting to obtain a pecuniary advantage by deception.
Here is their online form: http://www.virgintrains.co.uk/contact/Went for a trip yesterday and was delayed on arrival by 29 minutes. I presume I claim from Virgin as it was there train that was delayed first?
Problem is this: I was delayed by about 15 mins and missed the connection, got an ontime train that was ontime into my destination but I arrived 29 minutes later than had I not missed the connection.
The "problem" is this, and only this: you were 29 minutes late.
A lot of contributors seem not to have grasped that point.
What was the overall delay to your journey when you arrived at your ticketed destination? That is what counts, not the delay to an individual train service (unless it is the last one you use to get to the final ticketed destination)?
I arrived at Sheffield at 11:37 1/4 due to the delay, my original train arrived at 11:07 3/4 So my delay overall was 29 1/2 minutes.
About 30 minutes is what most passengers will say.
Put it this way, if you knew your delay was under 30 minutes, then it can be argued that your claim would be fraudulent. In the real world, how many passengers know the delay to their service to the exact minute? I would certainly not accept that I made a fraudulent claim if I remember my claim to be "about 30 minutes".
Only you know what happened exactly. I think I have covered everything relevant I needed to.
The measurement of delay does not compare actual arrival time of one train with actual arrival time of another.I arrived at Sheffield at 11:37 1/4 due to the delay, my original train arrived at 11:07 3/4 So my delay overall was 29 1/2 minutes.
I arrived at Sheffield at 11:37 1/4 due to the delay, my original train arrived at 11:07 3/4 So my delay overall was 29 1/2 minutes.
If it was based on the time the doors were released this could lead to a situation where the first train had a fault and took 5 minutes to get the doors open, and the second opened them immediately, thus bring a (hypothetical) 31 minute delay within the DR threshold to 26 minutes. That would be very silly, so I think we need to stick with what can actually be recorded.The official log says 29min and a quarter, but arguably they can be out by a few seconds (or even a few minutes) at some locations depending on various factors. I'd also argue that it should be based on the time the doors are released, which may vary.
The official log says 29min and a quarter, but arguably they can be out by a few seconds (or even a few minutes) at some locations depending on various factors. I'd also argue that it should be based on the time the doors are released, which may vary.
However the OP does not dispute the fact it was 29mins, so I will work on the assumption it was 29mins, and therefore there is no legibility, and the online form cannot be completed because there is no option for a delay under 30mins.
Yes, an email could be sent stating there was a 29min delay and yes they may show discretion. But is it worth it?
I think the OP had a return ticket, with a Railcard, so you're looking at a quarter of the ticket price for a delay of 30mins, and so it's a negligible amount so I would not bother if it was me!
Yes, if they do show discretion it's better than nothing, but there's no entitlement.Better than nothing, however.