Hi all, need help with a problem. Apologies if it's not the right section of the forum; wasn't sure exactly where to put it.
SWMBO lost her bank card the other day, either in Huddersfield or travelling back to Leeds on the train. It's a standard debit card without the contactless payment capability so to use it someone would have had to have her pin, or know her security details to pay online.
Anyway, yesterday, Northern Rail collected £18.20 from her account. Even allowing for it taking a few days for the payment to be processed and show up, this is odd as she's not made any journeys that cost that much - she usually only ever uses the train to travel between Leeds, Huddersfield and occasionally Cottingley. She's completely baffled as to how this happened.
So my questions are as follows:
1. What journey would cost £18.20 (probably return) from Leeds?
2. Is it possible that Northern have collected multiple payments from the same card all in one go rather than as individual transactions?
3. If a payment is marked 'Northern Rail' on the bank statement, is there any way of finding out exactly where the payment was made? Ie, which location and whether it was a TVM or ticket office?
The card was stopped either yesterday or today, I can't remember, so there shouldn't be further problems but we'd quite like to get to the bottom of this one.
Cheers in advance for any help!
SWMBO lost her bank card the other day, either in Huddersfield or travelling back to Leeds on the train. It's a standard debit card without the contactless payment capability so to use it someone would have had to have her pin, or know her security details to pay online.
Anyway, yesterday, Northern Rail collected £18.20 from her account. Even allowing for it taking a few days for the payment to be processed and show up, this is odd as she's not made any journeys that cost that much - she usually only ever uses the train to travel between Leeds, Huddersfield and occasionally Cottingley. She's completely baffled as to how this happened.
So my questions are as follows:
1. What journey would cost £18.20 (probably return) from Leeds?
2. Is it possible that Northern have collected multiple payments from the same card all in one go rather than as individual transactions?
3. If a payment is marked 'Northern Rail' on the bank statement, is there any way of finding out exactly where the payment was made? Ie, which location and whether it was a TVM or ticket office?
The card was stopped either yesterday or today, I can't remember, so there shouldn't be further problems but we'd quite like to get to the bottom of this one.
Cheers in advance for any help!