Tim B
Member
Hello Everyone
Can anyone help me with this ?
Some friends and I are visiting Middlesborough this weekend. Yesterday I booked 3 first class tickets on the Grand Central website on 12:53 Kings Cross - Eaglescliffe this Friday 22 May. Returning on 09:29 Eaglescliffe - Kings Cross Monday 25 May (the last Grand Central train of the day due to the strike)
The booking system asked my seating preferences and I bought the tickets by credit card in the normal way, £ 87-50 per person for an off peak first class. When I printed out the tickets this morning at my local London station I was surprised not to be given any seat reservations.
I have just spoken by phone to a Grand Central agent who searched their systems but cannot call up the relevant train seating plans and is unable to make reservations for me on either of these journeys. He can only say "travel is subject to availability of seats" and "get to Kings Cross early to obtain any unreserved seats". He stated that the company has high customer satisfaction and that people are perfectly happy to stand for 3 hours, even in first class, because the fares are cheap !
I am gob smacked at this stupidity of this system. Every other long distance operator I have used in recent years automatically provides reservations for advance tickets whether first or standard class or even for the more flexible tickets when you specify the particular train you want. If I had known that their system was unable to issue reserved seats, I would never have booked on the Grand Central trains in the first place; I'd have gone with Virgin East Coast.
I am surprised that Grand Central has such a high customer satisfaction rating when it's booking system seems so unsatisfactory.
Do you think I am likely to be able to find unreserved seats on the services I have mentioned ? Perhaps I am worrying unneccessarily.
Any comments / help will be very gratefully received !
Tim
Can anyone help me with this ?
Some friends and I are visiting Middlesborough this weekend. Yesterday I booked 3 first class tickets on the Grand Central website on 12:53 Kings Cross - Eaglescliffe this Friday 22 May. Returning on 09:29 Eaglescliffe - Kings Cross Monday 25 May (the last Grand Central train of the day due to the strike)
The booking system asked my seating preferences and I bought the tickets by credit card in the normal way, £ 87-50 per person for an off peak first class. When I printed out the tickets this morning at my local London station I was surprised not to be given any seat reservations.
I have just spoken by phone to a Grand Central agent who searched their systems but cannot call up the relevant train seating plans and is unable to make reservations for me on either of these journeys. He can only say "travel is subject to availability of seats" and "get to Kings Cross early to obtain any unreserved seats". He stated that the company has high customer satisfaction and that people are perfectly happy to stand for 3 hours, even in first class, because the fares are cheap !
I am gob smacked at this stupidity of this system. Every other long distance operator I have used in recent years automatically provides reservations for advance tickets whether first or standard class or even for the more flexible tickets when you specify the particular train you want. If I had known that their system was unable to issue reserved seats, I would never have booked on the Grand Central trains in the first place; I'd have gone with Virgin East Coast.
I am surprised that Grand Central has such a high customer satisfaction rating when it's booking system seems so unsatisfactory.
Do you think I am likely to be able to find unreserved seats on the services I have mentioned ? Perhaps I am worrying unneccessarily.
Any comments / help will be very gratefully received !
Tim