It is with a heavy heart, and sincere regret, that I write to advise you that this railtour is unable to operate. This is due to Network Rail not being able to supply confirmed routing and timings for us to act upon until tomorrow (Thursday), which is then too late to resolve any arising issues, send confirmation letters, etc, to reach you before the train would start out.
We are looking to re-date this excursion to run in the spring of 2016, but cannot confirm anything as yet. However, we will write to you again when there is some definite news.
If you have paid by card you will receive a full refund via our 'world pay' system; this should be with you within the next seven working days. If you paid by cheque then we will arrange for a refund cheque to be raised and posted out to you shortly.
Once again my sincere apologies for the great disappointment this all causes and I truly hope there will not be a need to ever write to you again in the same vein. You will receive a hard copy of this email in the post.
With regards