Delay repay changes to Southern since GTR?

[Muzz]

Long time lurker, first time poster. So hopefully this is the right forum

I put my first delay replay in last week since Southern became part of GTR, previously there was the option for e-vouchers or national rail vouchers (exchangeable for cash), but seems to be only national rail vouchers now.

Although printed on the same headed paper the biggest change seems to be Southern based the calculation on 10 journeys per week (520) + additional return journey every 4 weeks (further 26) making total of 546 journeys per year. However Southern (GTR) seem to base it on 520 journeys a year which means my 30 mins delay is now worth an extra 20p

Also looking at other parts of the GTR franchise, Thameslink seems to want the accompanying letter presented to exchange national rail vouchers for cash, where as Southern doesn't seem to list that requirement.

Are these expected changes?

thanks

Andy

 

[DelayRepay]

Although printed on the same headed paper the biggest change seems to be Southern based the calculation on 10 journeys per week (520) + additional return journey every 4 weeks (further 26) making total of 546 journeys per year. However Southern (GTR) seem to base it on 520 journeys a year which means my 30 mins delay is now worth an extra 20p

When Govia took over the Thamelink franchise from First Capital Connect, they changed the way delay repay was calculated by increasing the number of assumed journeys, so season ticket holders got slightly less compensation. Unfortunately for GTR this coincided with a period of poor performance and led to a backlash. To calm the waters they reverted to the FCC calculation method.

I imagine this change on Southern is bringing them into line with Thameslink - it's probably easier from an admin point of view to use the same calculation on both parts of the franchise.
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looking at other parts of the GTR franchise, Thameslink seems to want the accompanying letter presented to exchange national rail vouchers for cash, where as Southern doesn't seem to list that requirement.

I believe Southern always allowed vouchers to be exchanged for cash, even before they were obliged to. So I expect they've just carried on as they were.

Out of interest, does anyone know who is shown as the issuer of the vouchers? Do they still issue vouchers with the separate brand names, or are they all issued as TSGN?

 

[Muzz]

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I believe Southern always allowed vouchers to be exchanged for cash, even before they were obliged to. So I expect they've just carried on as they were.

Out of interest, does anyone know who is shown as the issuer of the vouchers? Do they still issue vouchers with the separate brand names, or are they all issued as TSGN?

Your right, Southern did offer the chance to exchange vouchers for cash. The option that seems to have vanished is having it credited to the online account.

I've just compared a voucher from earlier in the year, its the same paper voucher stock as pre GTR, it says Issues by Southern Railwith the Southern + Gatwick Express logos just to the right of it.