Rail Ranger
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- 20 Feb 2014
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I am pleased to see that the phone number for National Rail Enquiries has changed to 03457 48 49 50.
I am pleased to see that the phone number for National Rail Enquiries has changed to 03457 48 49 50.
Frontera2
Sorry but I didn't understand your post.
What's not true?
Are you saying the number is wrong? Or are you saying that NRE didn't claim that they didn't need to change the number?
Finally, why is it good/bad that they have changed to that number?
Was this before or after BT abolished 0345 numbers?I believe the number started as 0345 484950 when NRE first started a call centre system but like many others it changed to 0845 to make money.
They were not under an obligation to change the number, but did so in the interest of customer friendliness.
(Businesses outside certain sectors such as financial services are obliged, if they offer a phone number to discuss contracts that consumers have concluded with the business, to offer at least one such number chargeable at no more than the basic rate. Customers do not contract with National Rail Enquiries so it is not in scope of the requirement.)
0845 numbers are included in the call plan I have with Kingston Communications.
That was the one, yes as you do not actually buy a ticket from National Rail Enquiries, they do not run any trains or stations, etc etc, they did claim they did not have to change the number and IIRC were not going to for a while, but changed their mind. I read the article about it some time ago though so don't remember the exact reason they decided to do it in the end!
Rail Delivery Group said:Jason Webb, Acting Chief Executive of National Rail Enquiries, said:
"We didn't want people to have to pay significantly more to call us. Due to the increase in mobile calls to National Rail Enquiries, moving to a local rate 0345 number was the best and most practical option for our millions of customers. The 'phone is just one of several ways to get in touch with us, and apps are proving very popular."
The Rail Delivery Group put out a Press Release about it back in May, which you can find here. An extract follows:
Mobiles can just call 84950.
0845 numbers are included in the call plan I have with Kingston Communications.
They have long been "a bit different". Kingston upon Hull was the only UK municipal telephone company which was never absorbed by the Post Office.