Thameslink "Customer Cabinet"

[TheNewNo2]

From the Thameslink website

We are recruiting volunteer members for a Customer Cabinet. As a regular passenger travelling on either Thameslink and Great Northern services, this is your chance to review, feedback and help drive policy at a senior level within the organisation.

This important voluntary cabinet brings together both staff and passengers travelling on Thameslink and Great Northern services. The cabinet offers a unique forum where views can be shared and practical ideas for improvement can be put before senior managers. You will also have the opportunity to give advice and recommendations on customer strategy and business planning and there will be a budget for self-generated projects.

The Customer Cabinet will have 12 volunteers made up of four members of staff and eight passengers, with one of those passengers representing people with accessibility needs.

Seems like an interesting idea to improve customer relations, although it smacks to me a bit of the "student council" thing you may see in schools - a sop towards representation without any actual ability to affect things.

 

[DelayRepay]

How are the members selected? Are they appointed by the company or will there be some kind of ballot? Will they ensure a mix of commuters, leisure travellers etc?

 

[amateur]

From the Thameslink website





Seems like an interesting idea to improve customer relations, although it smacks to me a bit of the "student council" thing you may see in schools - a sop towards representation without any actual ability to affect things.

They do a similar thing at abellio ga. they call em customer panels. East and west. Do you get free travel on gn or tl if you volunteer

 

[Lockwood]

I came into this thread expecting a new way of containing passengers on rolling stock.

 

[AM9]

I came into this thread expecting a new way of containing passengers on rolling stock.

That's what the 700s are for, one very long box!

 

[misterredmist]

[/I]

I came into this thread expecting a new way of containing passengers on rolling stock.

Ha Ha - very funny

it will be interesting to see if we ever get any feedback from the "customer cabinet"....

 

[Camden]

I think it is a good idea, it is possible it will get good quality feedback from passengers right back to the company to be acted on far faster than identifying issues through complaints analysis

 

[Stats]

it will be interesting to see if we ever get any feedback from the "customer cabinet"....

They'll have their own websites so I would have thought so. They'll be two cabinets, one for Thameslink (North) and Great Northern, and one for Thameslink (South), Southern and Gatwick Express.

I think it is a good idea, it is possible it will get good quality feedback from passengers right back to the company to be acted on far faster than identifying issues through complaints analysis

They already have the passenger panels to get feedback from customers.

 

[ess]

I also thought this was some kind of locker on a station -- like a save-a-penny, spend-a-penny jar

 

[Mojo]

Nothing new really; Great Western have had a Customer Panel for years and I'm sure there are other Tocs out there with similar.