I was wondering if anyone has experience of claiming compensation resulting from the Bath electrification works on a split ticket.
I have a split ticket monthly season covering my journey from Chippenahm to London Paddington:
- Chippenham > Didcot Parkway (any route)
- Didcot Parkway > London zones 1-6
When I enquires about compensation the ticket officer told me that the compensation doesn't apply to split tickets. He couldn't explain why but just said they were the rules. This doesn't sound right although I wondered if anyone had experience - I had never claimed compensation before and just assumed the monthly 5% discount covered all applicable compensations?
Any help appreciated.
I have a split ticket monthly season covering my journey from Chippenahm to London Paddington:
- Chippenham > Didcot Parkway (any route)
- Didcot Parkway > London zones 1-6
When I enquires about compensation the ticket officer told me that the compensation doesn't apply to split tickets. He couldn't explain why but just said they were the rules. This doesn't sound right although I wondered if anyone had experience - I had never claimed compensation before and just assumed the monthly 5% discount covered all applicable compensations?
Any help appreciated.