petergibbinson
New Member
- Joined
- 9 Mar 2016
- Messages
- 3
Slightly long winded...I travelled from Orpington to Cannon street on a 1st class season ticket, and there were no seats at all (in 1st or standard) the train was not declassified.
I sent an email to southeastern requesting a refund for the difference in ticket between first and standard for that portion of the journey.
Southeastern emailed me back to say the train wasn't declassified so I wasn't entitled to a refund.
However I note that the national rail conditions of carriage (july 2015) page 18, section G subsection 38 clearly state that if you have a 1st class ticket and a first class seat is not available you are entitled to a refund.
I spoke to them and they said no I'm not entitled to a refund...this seems to contradict clear legislation in the national rail conditions of carriage?
Not about the money now...it's a matter of principle..
I sent an email to southeastern requesting a refund for the difference in ticket between first and standard for that portion of the journey.
Southeastern emailed me back to say the train wasn't declassified so I wasn't entitled to a refund.
However I note that the national rail conditions of carriage (july 2015) page 18, section G subsection 38 clearly state that if you have a 1st class ticket and a first class seat is not available you are entitled to a refund.
I spoke to them and they said no I'm not entitled to a refund...this seems to contradict clear legislation in the national rail conditions of carriage?
Not about the money now...it's a matter of principle..