petegunstone
Member
- Joined
- 9 Oct 2014
- Messages
- 29
Today's episode of this consumer affairs proframme featured a piece on ticket cancellation charges, specifically involving the Caledonian Sleeper and Tge Trainline.
1. Caledonian Sleeper giving incorrect advice concerning amending a booking from one day to the next: £80 for a family of four when only one leg (ie four bookings) needed changing, which should have cost £40.
2. The Trainline. I can't remember the details, but they withdrew/reduced the fee when they discovered that You & Yours were involved.
3. Input from Transport Focus, raising concern of the seeming opportunistic approach of ticket vendors.
One understands that perhaps fees are appropriate, but in this day and age of computerised bookings, heaping multiple booking charges for what is essentially one booking has always seemed somewhat unnecessary to me.
And why £10 to change a booking?
I imagine the episode will be posted shortly here. The piece began c.15 minutes before the end of the programme.
http://www.bbc.co.uk/programmes/b006qps9
1. Caledonian Sleeper giving incorrect advice concerning amending a booking from one day to the next: £80 for a family of four when only one leg (ie four bookings) needed changing, which should have cost £40.
2. The Trainline. I can't remember the details, but they withdrew/reduced the fee when they discovered that You & Yours were involved.
3. Input from Transport Focus, raising concern of the seeming opportunistic approach of ticket vendors.
One understands that perhaps fees are appropriate, but in this day and age of computerised bookings, heaping multiple booking charges for what is essentially one booking has always seemed somewhat unnecessary to me.
And why £10 to change a booking?
I imagine the episode will be posted shortly here. The piece began c.15 minutes before the end of the programme.
http://www.bbc.co.uk/programmes/b006qps9