Deepgreen
Established Member
For the last four years, I have had an annual season ticket from Dorking stations to London termini, valid via two routes - GW to Redhill then Southern to London, or Southern/SWT via Epsom. Both of these routes obviously include Clapham Junction. The ticket is purchased at Dorking (my nearest station with a ticket office) and is therefore issued by Southern.
Also for the past four years, my ticket has failed to operate the gates at Clapham Junction and several other intermediate stations on both routes (including Redhill until a year or so ago) where the ticket is valid. I use Clapham Junction and other intermediate stations infrequently for exit/entry, but enough to find the failure annoying (and time-consuming at Clapham, where there are usually queues of passengers trying to explain/listen to staff why their tickets won't work the gates!).
I have complained about this to Southern on many occasions over the last four years, who appear to be at a loss to explain or solve the problem. They claim to have talked to SWT (who operate Clapham Junction) to no avail, and I now find that they have also lost the previous e-mail streams between us!
I find it incredible how difficult it seems to be to explain the problem to me, and to fix it. Losing the many e-mails on the subject also seems incompetent at best.
Do any of the ticketing experts here have any ideas what the issue may be (and why Southern can't/won't tackle it)?
Also for the past four years, my ticket has failed to operate the gates at Clapham Junction and several other intermediate stations on both routes (including Redhill until a year or so ago) where the ticket is valid. I use Clapham Junction and other intermediate stations infrequently for exit/entry, but enough to find the failure annoying (and time-consuming at Clapham, where there are usually queues of passengers trying to explain/listen to staff why their tickets won't work the gates!).
I have complained about this to Southern on many occasions over the last four years, who appear to be at a loss to explain or solve the problem. They claim to have talked to SWT (who operate Clapham Junction) to no avail, and I now find that they have also lost the previous e-mail streams between us!
I find it incredible how difficult it seems to be to explain the problem to me, and to fix it. Losing the many e-mails on the subject also seems incompetent at best.
Do any of the ticketing experts here have any ideas what the issue may be (and why Southern can't/won't tackle it)?
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