6. Purchasing Mobile Tickets
6.1. Mobile Tickets must be purchased and be active on the get me there app in advance of travel. Purchasing Mobile Tickets requires either a WiFi or cellular data connection in order to complete payment and download of the Mobile Ticket(s) to your smart phone. A stable and regular data connection is required in order that the get me there app content, and ticket security, is kept up to date.
6.2. When purchasing a Mobile Ticket, it is your responsibility to ensure that your Mobile Ticket details are correct at the time of purchase.
6.3. We accept VISA and Mastercard debit and credit cards as methods of payment for Mobile Tickets, via the get me there app. Such methods of payment are also accepted via Apple Pay (and such other mobile payment and digital wallet services as we may specify from time to time).
7. Using Mobile Tickets
7.1. Please note that use of a
Mobile Ticket is subject to:
7.1.1. the Metrolink conditions of carriage, as updated or amended from time to time ("Conditions of Carriage"). The Metrolink Conditions of Carriage are available at
http://www.metrolink.co.uk/using-the-network/Pages/conditions-of-carriage.aspx (please review the Metrolink Conditions of Carriage before using services offered by TfGM, in its capacity as the ultimate Operator of Metrolink);
7.1.2. the Greater Manchester Metrolink System Bye-Laws; and
7.1.3. the general conditions of use as set out in these Terms.
7.2. Mobile Tickets are non-transferable, and passengers may be asked for personal identification to prove their entitlement to travel. Additional identification may be required as proof of eligibility of student, young person or child tickets, as advised at the time of purchase.
7.3. Purchased Mobile Tickets are non-refundable and cannot be altered.
7.4. You must ensure that you can present your Mobile Ticket on the screen of your smart phone, as required by any representative of TfGM or Metrolink at any time (including when embarking and disembarking a vehicle). Failure to display your Mobile Ticket will result in you being subject to the standard fare procedures as set out in the Conditions of Carriage.
7.5. Subject to clause 7.7 below Mobile Tickets are locked to the smart phone to which they are downloaded and cannot be copied, sent or moved to another device. TfGM reserves the right to terminate without refund any get me there app user account which we suspect is being misused.
7.6. The safekeeping of your Mobile Tickets is your responsibility. Mobile Tickets that have been purchased or activated accidentally, or which have been downloaded to smart phones that have subsequently been lost or stolen, are non-refundable. If you are not able to present your Mobile Ticket due your smart phone having been lost, stolen or damaged, we are unable to provide a duplicate or replacement Mobile Ticket, and you will need to purchase a new Mobile Ticket or printed ticket before travelling.
7.7. If you have purchased a Mobile Ticket that will be valid for 28 days, such Mobile Ticket can be transferred by us to another Smart phone (including in circumstances where your Smart phone has been lost, stolen or damaged), provided that your 28 day Mobile Ticket has a remaining period of validity of 7 days or more at the time that you request such transfer. In those circumstances, if you wish to transfer your 28 day ticket to another Smart phone, you must contact get me there customer services by calling 03000 035 035 (Monday to Friday 7.00am8.00pm, Saturday and Sunday 8.00am8.00pm). When doing so, please ensure that you are able to provide details of your Smart phone and your get me there app user account.
7.8. The get me there app can only be used by one customer, per smart phone at any one time. Individual customers must be able to present their ticket on their own smart phone.
7.9. Possession of a Mobile Ticket does not entitle you to travel in priority to any other passenger holding a valid authority to travel.
7.10.
In case of any difficulty, passengers must make sure that they have an alternative valid ticket for their journey. Full details of any problems should be reported to TfGM by emailing [email protected] or by calling get me there Customer Services on 03000 035 035. (Monday to Friday 7.00am8.00pm, Saturday and Sunday 8.00am8.00pm).