Last month a couple of friends were recently turned back from the barriers at Manchester Victoria with the outward portion of a Duo ticket en route to Leeds, being told that it was not valid between 1600 and 1800. As such they ended up buying a replacement set of returns to complete their journey on time.
I've checked the fares manual and the evening peak restriction only applies to the return half of a Duo ticket. "New" Northern have accepted that this is the case by twitter and email, and that this was (another) cock-up by the barrier staff (who to be fair are probably only used to seeing the return half of Duo's being used heading out of Manchester).
The issue is that "New" Northern refuse to accept that this is something they can do anything about as it happened prior to the 1st April, and have referred us to the vendor (in this case The Trainline-not my choice by the way!). I'm still waiting to hear back from them, but I suspect as this cock up had nothing to do with them they are going to just bounce it back to Northern. What are the rules/protocol surrounding situations such as this?
Cheers!
Slip
I've checked the fares manual and the evening peak restriction only applies to the return half of a Duo ticket. "New" Northern have accepted that this is the case by twitter and email, and that this was (another) cock-up by the barrier staff (who to be fair are probably only used to seeing the return half of Duo's being used heading out of Manchester).
The issue is that "New" Northern refuse to accept that this is something they can do anything about as it happened prior to the 1st April, and have referred us to the vendor (in this case The Trainline-not my choice by the way!). I'm still waiting to hear back from them, but I suspect as this cock up had nothing to do with them they are going to just bounce it back to Northern. What are the rules/protocol surrounding situations such as this?
Cheers!
Slip