185143
Established Member
- Joined
- 3 Mar 2013
- Messages
- 4,486
I travelled from Manchester Airport to Orrell on the 7th May. I intended to board the 15:00 TPE service to Wigan and change there. Unfortunately, this train was cancelled as there were no crew for it (same old...).
As I was delayed by 61 minutes I claimed Delay Repay.
I recieved an email yesterday acknowledging my delay but refusing 'compensation' as I was using a GM CountyCard. It stated that the passenger charter said that compensation was not available to season ticket holders as they are already heavily discounted.
The old passenger charter did indeed say this, but the new charter says the exact opposite and even outlines compensation amounts!
I have replied to the email seeking clarification. Is this worth pursuing if they refuse again?
Sent from my SM-G920F using Tapatalk
As I was delayed by 61 minutes I claimed Delay Repay.
I recieved an email yesterday acknowledging my delay but refusing 'compensation' as I was using a GM CountyCard. It stated that the passenger charter said that compensation was not available to season ticket holders as they are already heavily discounted.
The old passenger charter did indeed say this, but the new charter says the exact opposite and even outlines compensation amounts!
I have replied to the email seeking clarification. Is this worth pursuing if they refuse again?
Sent from my SM-G920F using Tapatalk