On Friday, "First" staff boarded the 14:17 from Bourne End to Maidenhead and coldly told the passengers that the "service" had been cancelled.
The indicators showed that the next train, the 15:17 was "on time". However, First just cancelled this too.
After waiting for almost two hours I caught the 16:16.
At Paddington though, rather than letting passengers proceed smoothly after their disrupted journey, surly GWR staff demanded that each delayed passenger crawl through Cubic's arthritic ticket barriers one at a time.
Couldn't GWR have left these barriers open under these circumstances?
GWR don't provide the service its customers pay for yet still expect them to pay anyway.
The indicators showed that the next train, the 15:17 was "on time". However, First just cancelled this too.
After waiting for almost two hours I caught the 16:16.
At Paddington though, rather than letting passengers proceed smoothly after their disrupted journey, surly GWR staff demanded that each delayed passenger crawl through Cubic's arthritic ticket barriers one at a time.
Couldn't GWR have left these barriers open under these circumstances?
GWR don't provide the service its customers pay for yet still expect them to pay anyway.