When looking at rail fares on Virgin Trains East Coast, I look at the price difference between 1st and standard, and then look at what the company says will be provided, and take that into account when booking.
From today, consumer law applies, including:
http://www.legislation.gov.uk/ukpga/2015/15/section/50/enacted
https://www.virgintrainseastcoast.c...nce/first-class/complimentary-food-and-drink/
If the customer has taken the complimentary food offering into account by the consumer when deciding to enter into the contract, and that is not available, then a partial refund clearly is due. But it's not clear how the amount should be calculated.
(This thread is not to discuss whether or not you are happy with consumer law or not, if you want to discuss that, you can make a new thread )
From today, consumer law applies, including:
http://www.legislation.gov.uk/ukpga/2015/15/section/50/enacted
http://www.legislation.gov.uk/ukpga/2015/15/section/56/enacted50 (1) Every contract to supply a service is to be treated as including as a term of the contract anything that is said or written to the consumer, by or on behalf of the trader, about the trader or the service, if—
(a)it is taken into account by the consumer when deciding to enter into the contract, or
Virgin Trains East Coast states:Right to price reduction
(1)The right to a price reduction is the right to require the trader to reduce the price to the consumer by an appropriate amount (including the right to receive a refund for anything already paid above the reduced amount).
(2)The amount of the reduction may, where appropriate, be the full amount of the price...
https://www.virgintrainseastcoast.c...nce/first-class/complimentary-food-and-drink/
and on subsequent pages, detail is given about the available offering.Quick trip?
We’ll treat you to a complimentary light bite to eat and drink. If you’re with us a little longer, we’ll wine and dine you all the way.
If we’re particularly busy, we may need to substitute or change some menu items. On bank holidays, we offer our weekend menu.
If the customer has taken the complimentary food offering into account by the consumer when deciding to enter into the contract, and that is not available, then a partial refund clearly is due. But it's not clear how the amount should be calculated.
(This thread is not to discuss whether or not you are happy with consumer law or not, if you want to discuss that, you can make a new thread )
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