That is really good. I hope that it is printed out and made available on all ticket offices. I'm sure it won't be.
It was sent with a copy of the ATOC briefing, by email. The ATOC briefing implied the only differences were changes to compensation and re-ordering of the conditions. You'll notice in the list that Condition 3 is now listed as "Condition 6.3?", indicating that even those who wrote it don't really know where Condition 3 has gone.
I'm sure every Northern ticket office and independent ticket offices have a copy of this an can quickly be printed out if needs be. We all got the E mail with that attachment.
...
The Northern offices will have got it, but how many will have read beyond what the briefing says? Not many I suspect, and because the briefing should contain all the changes (it falls a long way short of that), or at least an indication of them.
....Northern have to replace, as I'm sure all other TOC's have to, all literature with makes reference to the National Conditions Of Carriage. In terms of ourselves that a few hundred forms that now have to be thrown out this week! :roll:
Yep, virtually every Delay Repay and Customer Promise they sent me will go in the bin. Officially I have no stock of them and I should print some out from the internet if required.
Conditionous, Chapter 14 v 2. Thou shalt not need to stop at yonder boundary with thine combination of tickets.
Today. And so it begins....
A: Right. They aren't valid together. You can't do that on this train as it doesn't stop at X.
B: You know the conditions of carriage changed yesterday?
A: Yeah but that hasn't changed, I don't think.... errr
B: Think it has. Condition 14.2 removed the need to stop for all 'area' type tickets.
A: But it's only on rangers, not PTE tickets....?
At that point the argument swiftly ended for other reasons,...
Expect lots more of that.
....however I was able to ascertain after that retail bulletins had gone out - to some staff, at some depots. Nor were there proper retail briefs issued giving guards a summary of the main, relevant changes. When Newsrail Express (the ATOC printed bulletin) stopped being sent out, it seems important things become buried electronically by email.
You're lucky to get emails these days, communication is shocking, even information about the changes to ticket styles are few and far between. And when we do get emails, the lack of any really useful information makes the briefing near pointless.
Do they not email out weekly news bulletin....
Nope, barely get a briefing every month.
....or do they do that buytstaff don't bother to read them? I read all internal communication at work. That's how one knows what's going on....
They should read them, though Guards will obviously depend on Managers receiving the email and posting it on a notice board (which doesn't always happen).
We got told all the Northern customer promise booklets and how to make a complaint leaflets. Also Delay Repay Forms need throwing out we got told. The new leaflets should land today. Although we were told Saturday because Eaglescliffe is open on a Saturday but alas no delivery. :roll:
My Customer Promise leaflets should have been delivered on Saturday (office was open) still not got them. Delay Repay forms are, apparently, due this week, not holding my breath.
Do they send them by train?....
No, by Courier.
I'm sure it will be a waste of water and energy but the paper will be recycled.
Where recycling bins are provided, I'm sure staff will consider that option.