If you have not already started your journey please
do not travel unless it is absolutely necessary. There will be a limited emergency bus service to and from Trent St near Nottingham station for those who are already started their journey.
If you have a ticket dated for travel today you may use your ticket to travel tomorrow instead.
The following train companies will accept East Midlands Trains tickets on their services:
- Virgin Trains East Coast
- Virgin Trains
- TransPennine Express
- CrossCountry
- London North Western
- Greater Anglia
- London Underground
If you are unable to travel you may claim a refund on your ticket
If your tickets were purchased over the phone please return them to-
East Midlands Trains
Refunds Department
PO Box 23972
Edinburgh
EH3 5DA
We advise that tickets are posted via Recorded Delivery to ensure your tickets arrive safely.
If your tickets were purchased via our website, please return them to-
East Midlands Trains
Refunds Department
PO Box 23972
Edinburgh
EH3 5DA
We advise that tickets are posted via Recorded Delivery to ensure your tickets arrive safely. If they have not yet been collected and were bought online, you can request a refund by logging into
My Account and going to the Order Status and Refund applications section. Please note the the conditions of some tickets may mean that they cannot be refunded.
If bought at a station, they need to be returned to the relevant station ticket office, which will process the refund.
We do not offer refunds on Print at Home tickets.