It has been brought to my attention that some TOCs are denying Delay Repay claims for tickets purchased before a timetable change, if the passenger arrives at time that is sufficiently delayed by a qualifying length of time based on their contracted arrival time.
Their argument is that the revised timetable is the timetable that Delay Repay claims are based on, and the contract stands for nothing.
I'd be interested to hear from anyone who has a had a recent claim rejected for this reason (especially if a large amount is disputed) and I'd also be interested to hear from anyone who has any documentation indicating whether or not TOCs are authorised to do this by DfT.
Their argument is that the revised timetable is the timetable that Delay Repay claims are based on, and the contract stands for nothing.
I'd be interested to hear from anyone who has a had a recent claim rejected for this reason (especially if a large amount is disputed) and I'd also be interested to hear from anyone who has any documentation indicating whether or not TOCs are authorised to do this by DfT.