https://www.parliament.uk/business/...s/written-question/Commons/2018-03-15/132871/
It is the view of the Department for Transport that Delay Repay does apply to multi-modal tickets, such as Metro Cards:
Has anyone on here had a recent claim refused? Have you tried making a claim through Small Claims Court? What did Transport Focus say?
Another option could be to keep a log of all rejected claims and make a Section 75 claim from your card issuer (if you purchased a Metro Card costing more than £100, such as an annual ticket, with a personal credit card)
Anyone in the media interested in covering this story? I am happy to help...
It is the view of the Department for Transport that Delay Repay does apply to multi-modal tickets, such as Metro Cards:
I understand Northern Rail are still refusing to comply with this.Joseph Johnson said:The Government introduced the Delay Repay scheme whereby rail passengers are entitled to compensation if a delay to their train journey means that they are late in reaching their destination by 30 minutes or more. This applies to all ticket types.
The practical arrangements for implementing this policy, including in relation to multi-modal products, are a matter for the train operating companies.
Delay Repay should be paid on the rail element of multi-modal tickets.
Has anyone on here had a recent claim refused? Have you tried making a claim through Small Claims Court? What did Transport Focus say?
Another option could be to keep a log of all rejected claims and make a Section 75 claim from your card issuer (if you purchased a Metro Card costing more than £100, such as an annual ticket, with a personal credit card)
Anyone in the media interested in covering this story? I am happy to help...
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