1227 Cambridge to Birmingham New Street, what depots work it

[Aictos]

Does anyone know which depots work this particular train on a weekday, is it a Cambridge, Leicester or Birmingham crew?

 

[Crossover]

Does anyone know which depots work this particular train on a weekday, is it a Cambridge, Leicester or Birmingham crew?

Could you give us a clue as to what service this is please - not all of us know every running number of every service!

 

[Bungle965]

Could you give us a clue as to what service this is please - not all of us know every running number of every service!

1227 Stansted Airport to Birmingham New Street
Sam

 

[TheBigD]

Cambridge driver and guard. The crew change over at Cambridge with another Cambridge driver and guard forward.

The service is booked a 3 car 170.

 

[Aictos]

Cambridge driver and guard. The crew change over at Cambridge with another Cambridge driver and guard forward.

The service is booked a 3 car 170.

That's all I was interested to know as I had a very very proactive and visible guard yesterday so wondered what depot was lucky to have them.

No idea who they were but I'm sure you would know who they were someway or other....

Also as a side note, do frontline staff actually heard about any praise about them or does it only go as far as their immediate manager who files it on their record?

 

[TheBigD]

That's all I was interested to know as I had a very very proactive and visible guard yesterday so wondered what depot was lucky to have them.

No idea who they were but I'm sure you would know who they were someway or other....

Also as a side note, do frontline staff actually heard about any praise about them or does it only go as far as their immediate manager who files it on their record?

I'll find out who was working it and pass on your comments.

Back when I was a guard customer praise was sometimes passed on and sometimes not.

 

[bionic]

Sometimes they do. Depends. I once had a passenger who told me they were going to tweet my employer praising the help I gave them. I know they did this because I looked on Twitter. The company responded and said they'd pass it on to my manager but I never heard a dicky-bird. I bet if it was a complaint I would have heard about it soon enough!

 

[Aictos]

I'll find out who was working it and pass on your comments.

Back when I was a guard customer praise was sometimes passed on and sometimes not.

Thank you, it's just the little things that make the big differences so I appreciate that they were doing a really good job.

I look forward to having them on my train again at some point in the future!