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London Terminals - has something changed?

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greyman42

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There were reports on here that the barriers at Kings Cross St Pancras were accepting London Terminals tickets again but I haven't had the chance to test it for myself. When they were being rejected I never had an issue with being let through manually.
I travelled from York to London Terminals (Moorgate) yesterday. The barriers at Kings Cross underground (Circle) did not accept my ticket but the staff on the Underground let me through without any problems.
 
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OwenB

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I used my London Terminals ticket at the Northern Line gates at King's Cross and it let me through the barriers without having to consult one of the staff. Happy this has been sorted!
 

rebmcr

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I've just (Sat eve) mystery shopped this on both gatelines, doubling back on my Annual Travelcard.

Both barriers stated Seek Assistance, and both attendants allowed me through without question (though the old ticket hall gateline was momentarily unattended). I asked "Could I pop through to Moorgate please?" both times, and they both took a good look at the ticket (Super Off Peak Day Return, London Terminals to Huntingdon, w/ Gold Card).

Perhaps they set the barriers to accept on weekdays, and reject on weekends, to allow for different levels of leisure traffic.
 

mailman

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No, still doesn't work on week days.

I have to get someone to let me through going in both directions (from Kingscross going to Moorgate and coming back).
 

greyman42

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No, still doesn't work on week days.

I have to get someone to let me through going in both directions (from Kingscross going to Moorgate and coming back).
Use the Circle to Moorgate. As far as I know they still have not got any barriers at Moorgate.
 

OwenB

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No, still doesn't work on week days.

I have to get someone to let me through going in both directions (from Kingscross going to Moorgate and coming back).
It's been all okay for me on the Northern line. Straight through the barrier.
 

mailman

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Yeah that is the oddity at Kings Cross. Coming up from the circle line one has to be let out but it seems if you come up from the Northern Line then thats all fine???
 

westv

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Yeah that is the oddity at Kings Cross. Coming up from the circle line one has to be let out but it seems if you come up from the Northern Line then thats all fine???
So use the Northern line exit when coming from the Circle line. :D
 

OwenB

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I always found the exit at Moorgate much handier using the Northern line. You just go straight up where the trains come in.
 

Hadders

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I’ve just passed through Kings Cross St Pancras Underground station en-route to Moorgate using a Gold Card discounted Stevenage - London Terminals Off Peak Day Return.

Ticket wouldn’t operate the barrier, approached barrier attendant and asked him to let me through as I was going to Moorgate. He looked at my ticket and said it wasn’t valid. Fortunately he let me through after he’d checked with a colleague after I’d said it was valid.

This was the tube ticket hall barrier.
 

yorkie

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I’ve just passed through Kings Cross St Pancras Underground station en-route to Moorgate using a Gold Card discounted Stevenage - London Terminals Off Peak Day Return.

Ticket wouldn’t operate the barrier, approached barrier attendant and asked him to let me through as I was going to Moorgate. He looked at my ticket and said it wasn’t valid. Fortunately he let me through after he’d checked with a colleague after I’d said it was valid.

This was the tube ticket hall barrier.
Lack of knowledge in areas such as this by LU CSAs is a never ending problem, despite the job and person specification suggesting that such knowledge is required, and the salary being over £30k which should be sufficient to attract reasonable candidates to the role. It's lucky a knowledgeable colleague was around. The good thing is now the person you originally encountered has been made aware of it. So more encounters like this will spread the word.

I once had a row with a LU CSA at Liverpool Street; he claimed that the customer could not walk to Moorgate (a very short walk) to use their ticket from London Terminals to Hatfield (or wherever) ticket from there. They were trying to encourage them to purchase a LU ticket to King's Cross. This person went on about how knowledgeable he was and how I didn't know what I was talking about. Clearly this was evidence of the Dunning Kruger effect.
 

clagmonster

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Am I correct in thinking that tickets valid on London Underground should not be issued on paper roll tickets? If so, is this published anywhere?

Just thinking of obtaining a ticket from my local unstaffed station to London, if the paper roll tickets are not valid on the Underground then I will buy short and excess at an interchange station.
 

Haywain

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Am I correct in thinking that tickets valid on London Underground should not be issued on paper roll tickets? If so, is this published anywhere?

Just thinking of obtaining a ticket from my local unstaffed station to London, if the paper roll tickets are not valid on the Underground then I will buy short and excess at an interchange station.
They should not, but different TOCs will have different arrangements for dealing with this.
 

clagmonster

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The local TOC is effectively TPE.

I suspect that as no cross London marker is present a ticket to London Terminals would print on PRT but would get into a sticky position regarding validity on LUL. There are same fare alternatives with a cross London marker which I suspect would require an excess.
 

ForTheLoveOf

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The local TOC is effectively TPE.

I suspect that as no cross London marker is present a ticket to London Terminals would print on PRT but would get into a sticky position regarding validity on LUL. There are same fare alternatives with a cross London marker which I suspect would require an excess.
I have previously seen this being an issue. Chiltern decided it would be wise idea to issue their staff with PRT machines - despite almost all their services running to, or from, London. Hmm! A passenger wanted a Travelcard (I believe it was an excess from an ordinary ticket to London Terminals), but the apologetic guard couldn't issue it. What a farce.
 

Hadders

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Am I correct in thinking that tickets valid on London Underground should not be issued on paper roll tickets? If so, is this published anywhere?

Just thinking of obtaining a ticket from my local unstaffed station to London, if the paper roll tickets are not valid on the Underground then I will buy short and excess at an interchange station.

Exactly what ticket do you want to purchase?

A ticket to London Terminals valid into Kings Cross so you can use the Underground to Moorgate using the inter-availability?
A ticket for a journey involving a cross London transfer between London Terminals?
An Outboundary Travelcard?
 

clagmonster

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The probable intended ticket is New Clee - London Terminals, which is valid on the Underground using inter-availability. Presumably as this has Underground validity it shouldn't be issued on PRT so I should buy short (say to Hatfield Herts) and excess at an interchange station, either Grimsby or Doncaster.
 
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island

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They should not, but different TOCs will have different arrangements for dealing with this.
LNER has (in my view) the only sensible solution to this which is to issue a voucher for the desired ticket that has a 2D barcode which will allow passage through the gateline at Kings Cross. There the voucher can be scanned or a code from it entered at the ticket machines and a credit card style ticket printed via ticket on demand (TOD).

They’ve even thought of the scenario where a guard selling tickets on board is out of signal: he or she can enter the passenger’s mobile number or email address, and once the phone is back in signal it will create the TOD record and send the code to the passenger that way.
 

Wallsendmag

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LNER has (in my view) the only sensible solution to this which is to issue a voucher for the desired ticket that has a 2D barcode which will allow passage through the gateline at Kings Cross. There the voucher can be scanned or a code from it entered at the ticket machines and a credit card style ticket printed via ticket on demand (TOD).

They’ve even thought of the scenario where a guard selling tickets on board is out of signal: he or she can enter the passenger’s mobile number or email address, and once the phone is back in signal it will create the TOD record and send the code to the passenger that way.
How clever is that ;) obviously Haywain already knew that.
 

mailman

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Update :)

Tickets still don't work if you try to go through the barriers at Kings Cross to get to Moorgate BUT the line staff are now letting people through without question.

Same when you are coming out of the underground from Moorgate...no more questions being asked or being turned away. So no idea what changed in the background BUT at least they are still letting people through to Moorgate on the underground! :)
 

OwenB

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Update :)

Tickets still don't work if you try to go through the barriers at Kings Cross to get to Moorgate BUT the line staff are now letting people through without question.

Same when you are coming out of the underground from Moorgate...no more questions being asked or being turned away. So no idea what changed in the background BUT at least they are still letting people through to Moorgate on the underground! :)
Works fine in the gates to the Northern Line.
 

mailman

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I don't go down to the Nothern Line...by the time one gets to the platform you might as well walk another 5 minutes to get to Moorgate ;)
 

rebmcr

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Works fine in the gates to the Northern Line.

Do you mean the northern ticket hall (the new one)? It's not named for the Northern line.

You can of course access any line from either set of gates.
 

OwenB

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Do you mean the northern ticket hall (the new one)? It's not named for the Northern line.

You can of course access any line from either set of gates.
Well, yes, the ones that go down towards the Northern/Piccadilly/Victoria lines. The ones you access from the platform 9-11 side of King's Cross.
 

Mojo

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Well, yes, the ones that go down towards the Northern/Piccadilly/Victoria lines.
Both the “new” (not so new any more) Northern ticket hall and the “old” Tube ticket hall, offer access to the Northern/Piccadilly/Victoria lines. Within the ticket halls they are also signed as such.
 

OwenB

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I was not actually aware you could get to any tube line from any set of gates. Is that right? I was certain that it was one set of gates serving the Piccadilly/Northern/Victoria lines and two sets serving Metropolitan/Circle/Hammersmith & City lines.
 
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