South Eastern Season Tickets

[jobbers]

Morning All
I have a question. After the recent severe delays on HS1 since the introduction of the new timetable, and the complete lack of trains at all on Monday, I enquired as to whether Monday would count as a "void" day, and also having just renewed my season ticket, whether the disruption earlier in the year would be counted as a void day and what refund I was due. (Please bear in mind I have commuted all my life bar the last 3 via SWT and assumed this system operated across all TOCs).
I was told that as a season ticket included several weeks worth of free travel , SER do not have void days, and any discount would be applied on renewal based on performance. I asked what the performance targets were for HS1, only to be told "don't know - read the posters when they go up in 4 weeks time". I asked how the trains that didn't run at all on Monday would count towards these targets, only to get the same response.
Colleagues who come in on other services automatically get refunds irresepective of ticket type - how come SER is different in respect to void days and refunds?

 

[barrykas]

Looking at the super secret (*coff*) passworded part of the ATOC website, Southeastern are still using the Passengers Charter discounts, rather than Delay Repay.

Having said that, for the last Period that's available (Period 1009, which ran to the 12th of December), there are no Charter Discounts or Void Days on either the Mainline or Metro routes, and Highspeed isn't listed as it hadn't officially launched at the time.

Cheers,

Barry

 

[glynn80]

Looking at the super secret (*coff*) passworded part of the ATOC website, Southeastern are still using the Passengers Charter discounts, rather than Delay Repay.

That section of the ATOC website, within the Fares & Retail tab, is not password protected along with the Maps section
(http://www.atoc.org/faresandretail/10_Passenger's_Charter_Discounts_&_Void_Days.asp).

 

[jobbers]

Ok - but for example earlier in the year there were no services at all to London due to the weather (February this year I think?) - so why are there no void days declared or any discount for lateness? Or do cancelled trains simply not count so they could in theory cancel every train for the whole year and still not pay any refunds because technically no trains were late? An extreme example I know, but why do some comapnies use one system and not all? I would have thought the same system should be used by all.....

 

[barrykas]

That section of the ATOC website, within the Fares & Retail tab, is not password protected along with the Maps section
(http://www.atoc.org/faresandretail/10_Passenger's_Charter_Discounts_&_Void_Days.asp).

I stand corrected. Thought it always used to be though.