Sorry, another question regarding room supplements.
I was looking at the tickets page to see what the refund policy is on supplements; to avoid missing out on a room while waiting for my work to authorise my actual ticket, I was considering just booking now anyway. The tickets page states:
Room Supplements can be refunded, if requested by 12 Noon two days before your scheduled arrival time at your destination. After this time no refunds are allowed. A £10 administration fee applies per room supplement.
I'm happy to risk £10 on the unlikely event of not actually travelling and needing to get a refund. But when I then went to book, the supplement is described in the basket as a "Fixed ticket", which comes with the caveat:
Fixed Tickets: These are our best value fares, there are no refunds, changes or upgrades available on our fixed tickets.
There's no option to change from a "Fixed ticket" to a "Flexible ticket" for supplements.
Does anyone know which is true?
EDIT: I realised I could ask on Twitter and they confirmed that supplements are refundable.