Good evening all,
I am after opinions on whether I am wasting my time with ongoing correspondence with South Western Railway (swr) over a combination train and bus ticket.
The journey was taken a couple of weeks back, between Eastleigh and Gosport, using the eclipse bus from Fareham.
On the Swr website and National rail there is an anytime return fare of £9.70 from Eastleigh to Gosport. I tried to buy this at my local station office (Swaythling) and from a machine at Eastleigh, with no joy. To get to my destination I bought an anytime return from Eastleigh to Fareham for £7 and a return on the Fareham to Gosport bus for £5. So I had to pay £2.30 more than I should for the advertised combined fare.
Swr have conceded (with some arguing on my part)that the combined fare of £9.70 should have been available-they are 'looking into it'.
So on point of principle I asked for my £2.30 back. I didn't expect this to be easy but am finding customer service to be quite difficult.Both the train operator and the bus are First group so I half expected them to pay up just to make me go away.
My main purpose is not to grab my money back from First, but to try to make short combination journeys easier. I'm more inclined towards public transport, but the average punter faced with buying two tickets for a short journey, and being overcharged would just hop in the car next time.
What do you think?
Regards
I am after opinions on whether I am wasting my time with ongoing correspondence with South Western Railway (swr) over a combination train and bus ticket.
The journey was taken a couple of weeks back, between Eastleigh and Gosport, using the eclipse bus from Fareham.
On the Swr website and National rail there is an anytime return fare of £9.70 from Eastleigh to Gosport. I tried to buy this at my local station office (Swaythling) and from a machine at Eastleigh, with no joy. To get to my destination I bought an anytime return from Eastleigh to Fareham for £7 and a return on the Fareham to Gosport bus for £5. So I had to pay £2.30 more than I should for the advertised combined fare.
Swr have conceded (with some arguing on my part)that the combined fare of £9.70 should have been available-they are 'looking into it'.
So on point of principle I asked for my £2.30 back. I didn't expect this to be easy but am finding customer service to be quite difficult.Both the train operator and the bus are First group so I half expected them to pay up just to make me go away.
My main purpose is not to grab my money back from First, but to try to make short combination journeys easier. I'm more inclined towards public transport, but the average punter faced with buying two tickets for a short journey, and being overcharged would just hop in the car next time.
What do you think?
Regards