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RATP Paris (Metro)

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AlterEgo

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And can we please remember that we are dealing with French laws, not British ones, and they are very different to ours. There is no comparison. We are "innocent until proven guilty" whereas they are "Guilty until proven innocent" .

Bonkers!

France is a modern Western democracy which enshrines the rights of individual citizens, so I've no idea why you think this.
 
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reb0118

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France is a modern Western democracy which enshrines the rights of individual citizens, so I've no idea why you think this.

"In France, article 9 of the Declaration of the Rights of Man and of the Citizen 1789, which has force as constitutional law, begins: "Any man being presumed innocent until he has been declared guilty ...". The Code of Criminal Procedure states in its preliminary article that "any person suspected or prosecuted is presumed innocent for as long as their guilt has not been established"[14] and the jurors' oath repeats this assertion (article 304).[29] However, there exists a popular misconception that under French law, the accused is presumed guilty until proven innocent."

I've pinched this from the relevant wiki article.
 

najaB

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That's true but not relevant to the situation. The ticket presented first had been validated but on a journey some time previously so was no longer valid. The correct ticket had also been validated but was still within the time limit.
I was answering the poster who said:
I would say the key question is what the rules/laws say about the situation.
in reply to me saying
The key question though is if the 'correct' ticket had been validated at the origin station or not?
So I think we are saying the same thing!
 

WesternLancer

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I'd certainly complain in writing to RATP HQ - even if only to cost them the time of dealing with the correspondence!
 

ChiefPlanner

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I'd certainly complain in writing to RATP HQ - even if only to cost them the time of dealing with the correspondence!

I think I said we will turn a Cymric as opposed to a Gallic disdain. Whilst telling everyone I can think of what a great customer led outfit it is - in the time of typing this I suspect about a 100 people have jumped the barriers.


In any case , any "complaint" will end up in a "Poubelle"
 

LNW-GW Joint

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I had a bit of a similar situation in NL last week when I didn't check in my OV Chipcard, which I had just bought, before boarding a train from Den Haag to Schiphol.
This was a combination of overloaded bags (no hands), forgetting initially and not having time to go back to the reader (not a barrier) before we set off.
On the train the NS conductor got quite cross and said "rules are rules", and I was anticipating a fine or something, but he did not fine me or cancel the ticket.
He said I would have trouble exiting at Schiphol (without offering any solution).
But in fact there were no barriers at Schiphol so I just walked out (checking my ticket in the reader on the way).
I sort of took the view that as I had paid the fare (a not inconsequential €9.90) and was exiting the country, I was in the right.
It rather soured the end of a long trip through Europe with no ticketing issues at all, with the railways (not NS) earning €120 or so from me.
Maybe next time I'll try harder...
 

ChiefPlanner

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I had a bit of a similar situation in NL last week when I didn't check in my OV Chipcard, which I had just bought, before boarding a train from Den Haag to Schiphol.
This was a combination of overloaded bags (no hands), forgetting initially and not having time to go back to the reader (not a barrier) before we set off.
On the train the NS conductor got quite cross and said "rules are rules", and I was anticipating a fine or something, but he did not fine me or cancel the ticket.
He said I would have trouble exiting at Schiphol (without offering any solution).
But in fact there were no barriers at Schiphol so I just walked out (checking my ticket in the reader on the way).
I sort of took the view that as I had paid the fare (a not inconsequential €9.90) and was exiting the country, I was in the right.
It rather soured the end of a long trip through Europe with no ticketing issues at all, with the railways (not NS) earning €120 or so from me.
Maybe next time I'll try harder...

I have to say - DB and NS staff are generally "pragmatic" - we had tickets for the local S-Bahn in Dresden a couple of years ago , and the conductor was fine when we explained we had clawed on at the last minute and had forgotten to validate the single ticket. (and had not realised one had to stamp the thing being a local train) - being polite , contrite and apologetic certainly helped.
 
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I have to say - DB and NS staff are generally "pragmatic"

I found that - when I managed to change my 'Sparpreis' reservation to a train it wasn't valid on! I have no idea why the option is in the app, but it was all resolved amicably. Another time when I didn't have the same card I bought the fare with (no longer a requiement) and the contact centre told me I'd have to buy it again, staff on the train were very reasonable. I've had less success with ticket checks on local trains - Frankfurt S-Bahn can be intolerant of errors and Munich was positively paramilitary.

In my experience RATP are more customer-focused than you might expect given the amount of dodging - they know it's going to be the locals doing that. I think it's worth the OP contacting them at https://www.ratp.fr/en/aide-contact (usual problem: if you can find the place to ask a human a question that isn't listed) and after giving them a chance to reply, there's the Mediator at https://www.ratp.fr/mediateur/en.
 
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