Split From: LNER/TP Ticket Issue
A bit of an aside which you may want to transfer to a new thread, but how does someone withdraw or endorse the original ticket when it is held on a mobile device ?
The company that charged you for the replacement ticket needs to understand that they should be honouring the contract. If there is an issuing error, they may withdraw the original ticket and issue a free of charge replacement, or they can endorse the original ticket. They cannot charge the customer.
A bit of an aside which you may want to transfer to a new thread, but how does someone withdraw or endorse the original ticket when it is held on a mobile device ?
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