I still don't understand how these Trainline 'refunds' could work / ever be viable to be offered on fairly modest fee (given the £10 admin fee)
do Trainline not charge the admin fee or the fee in full?
I guess that is a question for someone more familiar with the Trainline - I just can't see how it makes any sense to permit refunds of tickets so easily, because as I say, why wouldn't anyone simply apply for one as their journey came to an end / stepped off the train.
Am I missing something here?
Is this linked to the e-ticket problems issues others have raised on the Forum before (sorry can't find thread) relating to validating / 'activating' an e-ticket?
ie the sort of Refund details given on page 21 here.
https://www.nationalrail.co.uk/National Rail Conditions of Travel.pdf