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Rail Travel Vouchers refuse to scan or accept manual input.

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harz99

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14 Jul 2009
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Hi, I'm aware there have been problems in the past - so question for those working in TOs, is there a procedure to deal with this at the time of presenting or do I have to go back to the office that issued the vouchers and take matters up with them. They are LNER issue and the TO was Northern if that makes any difference.

TIA
 
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Haywain

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There is, apparently, a problem with some LNER vouchers such that they won’t scan or be able to be manually input. I would advise contacting LNER to obtain replacement vouchers.
 

TUC

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I've had this problem twice with vouchers recently. Thankfully in both cases staff persisted with them.
 

SteveM70

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Nearly every Northern rtv that I’ve received from delay repay has failed to scan at a Northern ticket office and has required what looks like a complicated series of manual entries to make it work.

Conversely Scotrail, Cross Country and TPE vouchers have all scanned first time
 

RJ

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I've had this issue with RTVs issued by one TOC. The computer would not accept the account number. It wasn't a problem on our side as others were processing ok. There was no workaround unfortunately.
 

yorkie

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It's a valid payment method; if it's for immediate travel and the TOC won't accept payment that's their problem, not the customers'.
 

RJ

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Not even by issuing a credit sundry ?

Sadly not. If the machine states there problem with an account number for certain warrants then there is no workaround unless retail management authorises one.
 
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harz99

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14 Jul 2009
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Thanks everyone, got them accepted yesterday at an LNER station after a bit of a faff, involved two window clerks (at two separate windows) and a back room bod but we got there eventually on manual input.
 
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