Split Tickets - Advance Singles Return

[MJ1078]

Hi,
Hoping for somebody more knowledgable than me to give me some confirmation on this.

I bought a return ticket from Runcorn - Exeter St David’s. I did this using split tickets in one transaction on the “TrainPal” app.

I did all of this travel on the same day leaving in the morning and returning in the evening.

I was issued 4 tickets for my journey as follows:
Runcorn - Birmingham New Street Advance single £6.25
Birmingham New Street - Exeter St David’s advance single £32.40

Exeter st David’s - Birmingham new street advance single £26.15
Birmingham new street - Runcorn advance single £6.25

I’m currently in dispute with cross country who are only paying out the advance single part of my ticket that was delayed.

The Exeter st David’s - Birmingham train was delayed by an hour which meant I missed the last connection to return to Runcorn and they put me into a taxi (after sending me on an additional train to Crewe).
They are currently only refunding £32.40 of my £66.05 ticket. (Which actually seems to be the wrong leg of the journey anyway but I digress).

As far as I’m concerned this is a return journey and they should refund the full amount. They’ve validated that it was over a 2 hour delay - but won’t pay the full amount.
Am I entitled to the full amount ? Or are they correct?

thanks for any help

 

[alistairlees]

Welcome to the forum.

Unfortunately they are correct in this case. For Delay Repay compensation, when you have single (one-way) tickets in each direction, these are not generally treated as forming a return ticket (even though you are making a return journey).

The £32.40 is the total of £26.15 ad £6.25 which would seem correct.

Whether this is fair is another matter, but that's how it is.

 

[DavidGrain]

They have refunded you the whole of the cost of your tickets for the Exeter to Runcorn journey. What is your problem? Had you bought a return ticket they would have refunded you half the price of your return ticket

 

[alistairlees]

They have refunded you the whole of the cost of your tickets for the Exeter to Runcorn journey. What is your problem? Had you bought a return ticket they would have refunded you half the price of your return ticket

Actually they would have refunded 100% of the cost of a return ticket, for a delay of over two hours in either direction. See https://www.crosscountrytrains.co.uk/customer-service/contact-us/delay-repay

 

[MJ1078]

They have refunded you the whole of the cost of your tickets for the Exeter to Runcorn journey. What is your problem? Had you bought a return ticket they would have refunded you half the price of your return ticket

Had I bought a return ticket they would have refunded me the whole amount 100% for a delay of over 2 hours - not 50%. Hence my asking the question....but thanks.

 

[MJ1078]

Welcome to the forum.

Unfortunately they are correct in this case. For Delay Repay compensation, when you have single (one-way) tickets in each direction, these are not generally treated as forming a return ticket (even though you are making a return journey).

The £32.40 is the total of £26.15 ad £6.25 which would seem correct.

Whether this is fair is another matter, but that's how it is.

thanks a lot appreciate your help.