Adam Williams
Established Member
How do they withdraw a ticket or Railcard which is displayed electronically ?
They can't really, can they?
This is the difference between something digital (designed to have a proper verification method involving scanning a barcode which generally doesn't inconvenience legitimate customers) and the physical alternative, though, where things are done much less elegantly.
They are able to withdraw any ticket or Railcard in those circumstances and their working instructions make that expressly clear.
It being written down in an "expressly clear procedure" doesn't make it any less of a poor user experience if you end up in this situation through no fault of your own, though!