Can you apply for refund for a season ticket from any station, even if it's not run by the company you bought your ticket from? In Cambridge, both stations are Greater Anglia. I used to buy from them because of this, but they're now insistent on people using smart cards. So in December I bought my new season ticket from Great Northern's web site, who I actually travel with to KGX. According to GN, you have to go to one of their ticket offices to get a refund. This is impossible without travelling by rail... which no one is supposed to be doing. How the hell am I supposed to get a refund?
...or should I just wait to see what the government comes up with now DfT are in charge?